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Having security questions set up allows you to reset your password via Online Banking.

You will need:

To set up your security questions:

  • Step 1

    After logging in to Online Banking, go to ‘Services’ on the left-hand side menu and click ‘Security Questions’.

    Step 1
  • Step 2

    On the ‘Security Questions’ screen, click on the ‘Edit your security questions’ button.

    Step 2
  • Step 3

    You’ll be sent a one-time security code to your registered mobile phone/email. Enter that code in the ‘Security code’ box and click the ‘Continue’ button.

    Step 3
  • Step 4

    You’ll then see three security question boxes. Click in the ‘Security Question 1’ box to see a list of questions. Choose one that you’ll find easy to remember and write in your answer.

    Step 4
  • Step 5

    Then, select another question for the ‘Security Question 2’ and ‘Security Question 3’ boxes and enter those answers. Click the ‘Save’ button

    Step 5
  • Step 6

    A confirmation message should appear across the top stating your security questions were updated successfully.

    Step 6