Having security questions set up allows you to reset your password via Online Banking.
You will need:
- Online Banking access. Register here.
To set up your security questions:
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Step 1
After logging in to Online Banking, go to ‘Services’ on the left-hand side menu and click ‘Security Questions’.
![Step 1]()
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Step 2
On the ‘Security Questions’ screen, click on the ‘Edit your security questions’ button.
![Step 2]()
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Step 3
You’ll be sent a one-time security code to your registered mobile phone/email. Enter that code in the ‘Security code’ box and click the ‘Continue’ button.
![Step 3]()
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Step 4
You’ll then see three security question boxes. Click in the ‘Security Question 1’ box to see a list of questions. Choose one that you’ll find easy to remember and write in your answer.
![Step 4]()
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Step 5
Then, select another question for the ‘Security Question 2’ and ‘Security Question 3’ boxes and enter those answers. Click the ‘Save’ button
![Step 5]()
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Step 6
A confirmation message should appear across the top stating your security questions were updated successfully.
![Step 6]()
