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Unexpected Events

Giving our customers options in difficult times

Financial Assistance

If you are struggling with financial stress and hardship, or having difficulty making payments, we have options for financial assistance.

Emergency and duress

If you are experiencing duress due to family violence, financial or elder abuse, or mental illness, we have options to assist you.

Losing a loved one

What to do about a loved one's finances and estate when they pass away.

Covid-19 support

If you have financial difficulties due to Covid-19, we have a range of options to support you.

Scams, securities & fraud

Suspect fraud? Find information on what to do now. Plus, tips on how to spot a scam and protect yourself.

Contact us
Get in touch with us if you prefer to discuss your options.
Call 133 282

Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)

Find a branch
Speak to one of our friendly staff at a branch near you.
Connect online
Chat to us or browse help topics and FAQs.