Help centre
Ways to contact us
However you prefer to get in touch, there's a contact option to suit you.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)
Out of hours? Call 1800 648 027
Reporting unauthorised transactions?
Call 1300 705 750 24 hours / 7 days a week
Log in to online banking to send us a secure message and we’ll get back to you within 2 business days.
Recommended for notifying us of overseas travel, closing an account, sending confidential documents, lodging a dispute and cancelling cards.
Speak to one of our friendly team members at a branch near you.
Other in-person services?
Make deposits and withdrawals at participating Australia Post Offices, including more than 1,800 rural and remote locations with Bank@ Post
Access thousands of ATMs Australia-wide* including ATMs operated by the major bankings.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)
Out of hours? Call +612 8299 9534
Keep in mind, overseas calls are subject to international rates.
Log in to online banking to send us a secure message and we’ll get back to you within 2 business days.
Recommended for notifying us of overseas travel, closing an account, sending confidential documents, lodging a dispute and cancelling cards.
Business+ customer?
We’re 100% digital. Log in to Business+ to live chat with our friendly team. Available Mon - Fri: 8am - 8pm (AEST) (excluding national public holidays).
Specialised support
Extra support tailored to your needs
Seniors hotline
We’re here to help with a dedicated support line for seniors.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)
National Relay Service
If you're deaf or hard of hearing, or you have difficulty communicating over the phone, you can contact us via the National Relay Service (NRS)
- Step 1: Select your preferred contact method from the NRS website NRS website
- Step 2: Provide our phone number (133 282) when prompted.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)
Translation services (TIS National)
If you're not a native English speaker, the Australian Government's Translating and Interpreter Service (TIS National) can help. Charges may apply.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)