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When you have a joint account, some changes and transactions must be agreed to by all account owners before we can make the change. For example, if your partner sets up a new BPAY payment, we’ll send you an authorisation request to confirm you agree.

This guide will show you what to do when you receive an authorisation request and how to approve or reject the change.

You will need:

Access to Online banking.

How to approve a request as a joint account holder

To review a request, log into online banking and click ‘Approvals’ on the left-hand side menu under ‘Authorisation’.
Mobile banking page screenshot
Click the ‘Actions’ link on the ‘Pending Approvals’ screen’. To review the request, click ‘Approve’.
Review the details on the ‘Payment Authorisation’ screen.

If you agree, click the ‘Confirm’ button to approve. A confirmation message will appear on the screen that the change or transaction has been completed.

If you don’t agree, or there is an error, click the ‘Back’ button to return to the ‘Approvals’ screen.

Mobile banking page screenshot

How to reject a request as a joint account holder

Click the ‘Actions’ link on the ‘Pending Approvals’ screen’ and click ‘Reject’.
Review the details on the rejection confirmation screen and click ‘Confirm’ to reject the request.

A confirmation message will appear, and the change or transaction will not be completed.