If you need to reset your password, you can do this via Online Banking if you have registered a secure mobile number or email address, along with Security Questions.
You will need:
- Online Banking access. Register here.
- Customer Number or email address
- Security Questions set up
To reset your password:
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Step 1
From the Online Banking login page, click on the ‘Forgot your password’ link.
![Step 1]()
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Step 2
Enter your ‘customer number’ and ‘Date of birth’, then press the ‘Continue’ button.
![Step 2]()
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Step 3
You’ll be sent a one-time security code to your registered mobile phone/email. Enter that code in the ‘Security code’ box and click the ‘Continue’ button.
![Step 3]()
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Step 4
Next, enter the answer to one of the Security Questions you have registered with us and press the ‘Continue’ button.
![Step 4]()
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Step 5
In the ‘New password’ box, enter a new password. Your password should have numbers, letters and special characters or symbols. Then enter it again in the ‘Confirm new password’ box. Click the ‘Reset your password’ button.
![Step 5]()
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Step 6
A confirmation message should appear across the top stating your password was reset successfully.
![Step 6]()
