Your browser is out of date. From Thu 28 April 2022, the Great Southern Bank website will not support your current browser, and you may have a degraded experience or be unable to connect. Update your browser to secure your online experience.


There are many reasons why you may need to reset your password, from security concerns to simply forgetting – it can happen to the best of us. Whatever your reason, follow the steps in this how-to guide to reset your password.

You will need:
  • The mobile phone or email you have registered with us.
  • Your customer number which you can find at the top of your statement or in your welcome email.

How to reset your password

Visit the online banking login page and click on the ‘Forgot your details?’ link.
Enter your customer number and date of birth then click the ‘Continue’ button.
Enter the one-time security code sent to your registered mobile phone or email, then click the ‘Continue’ button.
If you have security questions enabled, enter the answer to your security question and click the ‘Continue’ button.
Enter a new password in the ‘New password’ box and confirm it by re-entering it in the ‘Confirm new password’ box. Click the ‘Reset  your password’ button and if successful, you’ll be logged back into online banking.