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Find the answers you need to our most commonly asked questions. This section will provide a quick and easy way to find the information you need to ensure you are making the most of your relationship with Great Southern Bank. For a more detailed credit card guide, visit our Smart ways to use a credit card.

Low Rate Credit Card

What are the benefits of the Low Rate Credit Card?

The Low Rate Credit Card has been designed for customers who want a basic, no frills line of credit with lower interest and fees.

Can I have additional cardholders?

Yes, you can add up to nine additional cardholders at no extra cost!

Platinum Credit Card

ˇ Although the Platinum Credit Card is no longer for sale, existing Platinum Credit Cardholders can continue to enjoy all the features and benefits of the card. Please refer to our Key Facts Sheet and Schedule of Fees. Credit Card Conditions of Use apply.

How can existing Platinum Credit Card cardholders earn and redeem Platinum Rewards points?

If you’re an existing Platinum Credit Card cardholder, you can earn rewards points every time you make a purchase. You will earn one Platinum point for every $1 you spend on purchases.

Your Platinum Rewards points are available through Great Southern Bank Online Banking. Simply log on to online banking, click ‘Actions’ on your credit card, and choose ‘View rewards’.

You can redeem from a wide range of rewards, including gift cards, merchandise, travel, flights, and more.

Can I have additional cardholders?

Yes, you can add up to nine additional cardholders at no extra cost!

What is covered by the complimentary travel insurance?

Existing Platinum Credit Card cardholders may be eligible for the following covers*:

  • International Travel Insurance
  • Transit Accident Insurance
  • Purchase Protection Insurance.

For 24/7 Medical Emergencies or if you wish to make a claim or have a general enquiry, call Allianz Global Assistance on 1800 010 262, 8am – 7pm (AEST), Monday to Friday.

(*T&Cs, limits and exclusions apply)

How do I manage my Platinum Credit Card?

Existing Platinum Credit Card cardholders can continue to reset their pin and reduce their credit limit through online banking.

Simply log in to your online banking account and visit the card controls tab to view your card management options.

Important Information

Great Southern Bank, a business name of Credit Union Australia Limited ABN 44 087 650 959 Australian credit licence 238317 is the issuer of the Great Southern Bank Low Rate Credit Card. Lending criteria, fees, charges, Credit Card Conditions of Use apply.

Rewards are only available with the Platinum Credit Card. Platinum Rewards Points accrue in accordance with the “Platinum Credit Card – Terms & Conditions for Other Benefits”. Points relating to the use of the card will be awarded for credit purchases only, capped at 100,000 points per year. You will not earn Rewards Points on interest charges; government charges; bank fees; gambling, cash advances, balance transfers and card account adjustments resulting from disputed transactions.

Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 of Level 16, 310 Ann Street, Brisbane, Queensland 4000 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of 2 Market Street, Sydney NSW 2000 has issued an insurance group policy to Great Southern Bank, a business name of Credit Union Australia Limited ABN 44 087 650 959 and Australian credit license 238317 which allows eligible Great Southern Bank account holders and cardholders to claim under it as third-party beneficiaries. Access to the benefit of cover under the "Platinum Credit Card - Terms & Conditions for Other Benefits" is provided to eligible Great Southern Bank account and cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the "Platinum Credit Card - Terms & Conditions for Other Benefits" which may be amended from time to time. Great Southern Bank does not guarantee this insurance.