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Most frequently asked questions about Great Southern Bank’s Mobile Banking app

What can I do in the app?

You can :

  • Log in quickly and securely using your fingerprint or face on supported devices
  • View and search your payees and billers
  • Make fast payments – under a minute with Osko
  • Visa Debit Cards: activate and set your PIN
  • Debit cards: Lock it when misplaced and simply enter a security code to unlock
  • Hide your savings account in The Vault
  • View pending Great Southern Bank Visa Debit and Credit Card transactions
  • Search and filter transactions and scheduled payments
  • View details like your email, contact numbers and account preferences
  • View account details including account owner names and interest summaries
  • View both the available and current account balances
  • Check your balances
  • Pay bills and transfer money
  • Set up and save a new payee or biller
  • Set up and delete a recurring payment
  • View your last six months of transactions
  • Save your member number and choose to securely log in with only your Web Access Code (WAC)
  • Change your WAC
  • Apple Devices: add your Visa Debit and credit card to your Apple Wallet – your Visa Debit can be added, allowing it to be used via Apple Pay, before you receive the physical card.

Accessing mobile banking

How do I log in and out of the Great Southern Bank Mobile Banking app?

If you're already registered for Online Banking, you'll need to use your member number and WAC (Web Access Code) to log into the app. You'll only need to enter your member number the first time you log in, as you can select to have the app remember it for you.

If you're not set up for Online Banking yet, download the app and click the register button. Registration takes less than two minutes.

What’s the ‘Remember me’ feature?

When you first log in to the mobile banking app, the ‘Remember me’ feature will be switched on — indicated by the toggle being swiped to the right. This means that after logging in, your member number will be securely saved, so that you only have to enter your WAC (Web Access Code).

If you don’t want to use this feature, toggle the ‘Remember me’ button to the off position before you log in.

How do I log in with my fingerprint or using facial recognition?

If this feature is enabled on your device, when you first log in, you’ll be prompted to set up Touch/Face ID (iOS) or Fingerprint login (Android).

You can turn this feature on and off by going to the ‘Services and Settings’ menu and selecting ‘Use Touch ID/Fingerprint to log in’.

If you’ve set up Touch ID/Fingerprint login, only you can log into the mobile banking app. However, if someone else has stored their face or fingerprint on your device, they’ll be able to log into the app and access your account. To protect the security of your account, we recommend only your face and fingerprint is stored on your device.

Is my personal banking information stored on my phone if I have the Great Southern Bank Mobile Banking app?

Your banking information is only available while you’re logged into our mobile app. Once you log out, your information is no longer available on the phone.

What if someone else wants to use my phone to log in to the Great Southern Bank Mobile Banking app?

That’s not a problem. Just make sure the ‘Remember me’ feature is turned off at the login screen. Then the other person can log in using their own member number and Web Access Code. The next time you log in, you’ll need to enter your member number and you’ll have the option to turn the ‘Remember me’ feature on again.

Web Access Code (WAC)

I forgot my WAC (Web Access Code)

If you've forgotten your WAC, simply go to the login page for online banking, click on the ‘Forgot your WAC’ button and follow the steps.

If you enter an incorrect WAC multiple times, it will be locked. If this happens, you'll need to call us on 133 282 to reset it.

How do I change my WAC?

You can change your WAC in the mobile banking app under the ‘Services and Settings’ section.

What combinations can I use in setting my WAC (Web Access Code)

Your WAC needs to be EIGHT (8) or more characters in length (max 512), and must use characters from TWO (2) of the following character sets;

Set 1: uppercase / lower alphabetic characters A-Z/ a-z

Set 2: numeric characters. 0 - 9

Set 3: special characters: ~`!@#$%^&*()-_+={}|[]\:;“‘<,>.?/

Your new WAC must be easy to remember but not easily guessed, like your name, phone number, date of birth or postcode.

Your WAC is confidential and must not be voluntarily disclosed to anyone, including a family member or friend. If you’re aware someone knows your WAC and you don't change it immediately or ask us to issue you a new one, you may be liable for any losses incurred as a result.

Using the Great Southern Bank Mobile Banking App

How do I navigate through the app?

Before logging into the app, you can select the ‘i’ icon below the ‘Log in’ button and choose to ‘Take a tour’ of the app.

Once logged into the app, you’ll see a menu icon of three bars in the top left. Clicking this will display the different features you can use in the app. If you click through to screens, you'll be able to navigate back by selecting the back arrow in the top left.

NOTE: Android users must use the arrow within the app to navigate back as the back navigation on your device is not linked to the app.

Some features in the app will open in a separate panel or window. To exit any of these, just tap outside the panel to return to the previous screen.

Why is there a difference between my current and available balance?

The difference between your current balance and available balance can be made up of pending card transactions, uncleared cheques (debit cards only), holds on account (debit cards only) or month-to-date accrued cash advance interest charges (credit cards only).

Debit and credit cards

Can I lock my debit card in mobile banking?

You can temporarily lock your debit card if you have misplaced it by toggling the status bar to ‘On’. When you find your debit card, use the toggle to unlock it. You will be sent a one-time security code to confirm this change.

Please note this does not stop any recurring payments you have previously set up on the card (for example: Netflix).

Can I manage my cards?

Yes. Simply go to ‘My Cards’ in the left-hand menu, select the debit card you want to stop and choose “Report Lost or Stolen”. Confirm your residential address is correct so the card is sent to the right place.  If it’s not correct call Great Southern Bank on 133 282 to update it immediately.

You can also temporarily lock your debit card if you have misplaced it by toggling the status bar to ‘Locked’.  When you find your debit card, use the toggle to Unlock it and enter a one-time passcode to confirm this change.

For debit cards already provisioned in the Apple wallet on Apple mobile devices, the replacement card is available for use immediately.

If you're not yet set up for Apple Pay simply download the Great Southern Bank Mobile Banking app and add your new debit card to Apple Wallet, from the ‘My Cards’ tab. Your digital card is available for immediate use prior to receiving the physical card in the mail.

Can I activate my debit card and change my PIN in mobile banking?

Yes, you can activate and change your PIN for a Visa Debit card and rediCARD in the ‘My Cards’ section. You will receive a one-time security code to confirm this change. The new PIN will be available a short time later to use

Transfers and payments

How do I transfer between accounts and make a payment?

Follow the steps on screen to make a transfer or payment. You will be sent a security code by SMS or email any time you add a new payee or biller.

Please note that the app does not allow transfers or payments to be made ‘From’ an account that requires more than one to sign (i.e. signatory/joint account). All accounts can accept transfers in.

How do I make an NPP fast payment using 'Pay Someone' in the mobile banking app?

Making a fast payment is simple and effortless. When using a PayID or BSB and account number, you’ll be given an indication of how long the payment will take to process. Payments can be as fast as under a minute with Osko, to 24 hours, or up to 3 business days depending on the availability of fast payments at the receiving financial institution.

Fast payment daily limits apply, and you can easily view your remaining limit via the ‘Limits Apply’ feature within the payment process.

If you need to send a payment for an amount greater than the daily limit, you’ll need to turn the ‘Make fast payment’ toggle off. This will allow for the payment to proceed through the traditional process, which can take up to 3 business days.

How do I view and search my transactions using the app?

Go to the ‘My Accounts’ page and select the account you want to view.

For Visa Debit transactions
The app will display a list of 25 transactions including pending and settled transactions. Simply click ‘show more’ to display up to six months of transactions.

For Credit Card transactions
The app will display a list of transactions, including pending and settled transactions. If you have had no transactions for some time, you’ll need to keep scrolling in order to search further back in time.

You can view all debit card and credit card transactions that are older than six months in your eStatements in Online Banking.

Your pending Visa Debit card and Credit Card transactions will appear as at the date of the transaction until the merchant has settled the payment. At this time the transaction will be presented on the settled date.

To see more information, tap on the individual transaction.

How do I view, search or delete my scheduled payments?

Click on the top left menu icon and select ‘Payments & Payees’ and then ‘Scheduled payments’. You’ll be shown a list of all the payments you have scheduled.

Filter your scheduled payments by selecting ‘Bills’, ‘Payments’ or ‘Transfers’ and search by selecting the magnifying glass icon.

If you would like to delete a scheduled payment, locate the payment and select the 3 dots on the right hand side.

If you would like to edit a scheduled payment, you will need to do this through Online Banking.

Please note that standing orders (direct debits) for your home or personal loans will not be displayed in the app and you will need to view these details in Online Banking.

How do I view, search and add payees and billers?

Click on the top left menu icon, select ‘Payments & Payees’ and then ‘Payees & Billers’. You’ll be shown a list of all payees and billers sorted in alphabetical order. Filter by ‘Payees’ and ‘Billers’ and search by selecting the magnifying glass icon.

To add a new payee or biller, select ‘Add new’ and follow the steps.

Can I open a PayID in the mobile banking app?

No, not at the moment. Currently you can only create a PayID for your Great Southern Bank account through Online Banking. We are, however, working hard to bring PayID registration to the mobile banking app as soon as possible.

Is there a daily limit for mobile banking?

There's no daily limit when you transfer funds between your own Great Southern Bank accounts or pay your bills using BPAY.

For all other transfers, you can increase your daily limit up to $30,000. To change your daily limit, go to the ‘Manage Limits’ section in Great Southern Bank Online Banking.

Please note, a daily transfer limit of $5,000 does however apply for fast payments made through the New Payments Platform (NPP) and cannot be increased.

Personalising your mobile banking

Can I hide my savings account from view?

To help you reach your savings goal faster, you can hide your savings account using the Vault. From the Accounts page, select ‘The Vault’. Then, name your savings goal, choose an icon and set up a deterrent message. Once you’ve completed these simple steps, you’re ready to move your account out of view and into the protection of the Vault.

How do I view my personal details and security code receipt preferences?

You can view your email, contact numbers and security code receipt by selecting ‘Services and Settings’ then ‘Personal Details’.

If you would like to update these details, simply log into Online Banking, and update your ‘Personal Details’ under the ‘Services’ section.

How do I view account details like names of account owners, interest summaries and credit limits in the app?

Click on the account name you would like to view. To view further details, select the account name at the top of the screen or ‘More information’ and ‘Account details’.

Can I chat to an iM CUA Personal Banker in Great Southern Bank Mobile Banking?

Although you can’t chat to your Personal banker in mobile banking, you can access the iM CUA app, via a link in the ‘Contact us’ section.

If you haven’t downloaded the app already, the link will take you to the app store to download. You’ll then need to log into iM CUA as normal to open the app.

How do I enable the ATM/branch finder?

The ATM/branch finder in the app allows you to search for ATMs and Great Southern Bank branches within a 10k radius of your location. To use this feature, you must have location settings turned on, both within the app and on your device. Depending on your device, you may be automatically prompted to update your settings when you attempt to use the feature. Alternatively, you would need to change the settings manually on your device.

Android users will also need to make sure their System Location Settings are set to ‘High Accuracy’.

Important Information

iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play Store are trademarks of Google Inc. BPAY (R) is a trademark of BPAY Pty Ltd ABN 69 079 137 518.

1 There is no fee for accessing your Great Southern Bank accounts using your mobile. You may incur charges from your mobile provider – please check with your provider for more details. Access is subject to availability and maintenance.