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What is Know Your Customer (KYC)

Know Your Customer or KYC is the process of identifying our customers and verifying customer details to comply with Australia's Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

KYC means we need to collect and check our customers' information and keep it current. This includes fully identifying a customer before we provide them with service(s). And, it may also involve us asking our customers to provide information about themselves periodically during the course of being a Great Southern Bank customer.

Frequently asked questions

Why am I been asked to provide identification again?

To comply with Australia's Anti-Money Laundering and Counter-Terrorism Financing Act 2006, we are required by law to periodically collect and check our customers' current information. This process is known as Know Your Customer (KYC).

Why do I need to provide consent for my identification to be checked against electronic sources?

The KYC process involves checking the personal information you have provided to us to reference against records of government agencies or other entities. These credit reporting bodies will prepare and provide us with an assessment.
The credit reporting body may use your personal information, and personal information it holds, including the names, residential addresses, and dates of birth of other individuals, for the purposes of preparing the Assessment only. This will not leave a mark on your credit file.

What happens if I don’t reverify or want to provide my details?

By not providing us with the relevant documentation, we will not be compliant with the AML/CTF Law. Unfortunately, this may prevent us from providing you with banking services on an ongoing basis, and we may be required to restrict or close your accounts.

I’ve been contacted by Great Southern Bank. They want to verify my details, is this a scam?

If you’re reading this, chances are you’ve received a call, SMS or email from us asking you to verify your details. To put your mind at ease, this is genuine request – we need to verify your details to meet our legal obligations as a bank.
To verify your details, or to check the call you received was really from Great Southern Bank, please call us on the number below.
Remember, we’ll never ask you to provide your personal or banking information by replying to an email or text message. To be safe, always navigate directly to the Great Southern Bank webpage or the Great Southern Bank app yourself to ensure the request is genuine.

How do I certify my documents?

To certify your documents, simply download and follow the steps on this form.

Contact our Know Your Customer (KYC) team

Our KYC team will call you if our records indicate that your personal or business information is either incomplete, incorrect or expired. You may also be asked to visit a branch with your ID, so that we can verify your identity.

To contact our KYC team:

Our KYC team is available
8.30am-5pm AEST, Monday to Friday.

Our KYC team is available
8.30am-5pm AEST, Monday to Friday.