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Why has Great Southern Bank introduced eStatements?

To let you do more of your banking online, we introduced eStatements to allow you to do your banking anywhere, anytime.

What do I need to do to register for eStatements?

If you're new to you can register for Online Banking, eStatements and electronic notices as part of your online application for a Great Southern Bank everyday account, savings account or term deposit.

If you're an existing member, you need to be registered for Online Banking. If you don't already have this set-up, simply call 133 282 or drop into your local branch. Then, simply go the 'personal details' screen in Online Banking and ensure your correct email address is listed. Finally, go the 'eStatement' screen in Online Banking and tick the box.

Can I switch back to paper statements in the future?

Yes. Simply log on to Online Banking and remove the tick from the box on the ‘eStatements screen’. You’ll then receive paper statements from your next statement period.

Can I update my email address for eStatements?

It’s easy - simply log on to Online Banking and select ‘Personal details’ from the left-hand menu, then check or update your email address.

I opted in to eStatements previously - do I need to do anything more?

As long as you are registered for Online Banking and have a valid email address listed, we’ve set your eStatement preference and you’ll no longer receive paper statements. However, if we don’t have a valid email address on file for you, you’ll default to paper statements until you update your email address in the ‘Personal details” screen in online banking.

Will I receive notification that my eStatement is available?

Your statement period will remain the same with eStatements as it was for your paper statements. For example, if you previously received your statement in the post every six months, then you’ll receive a notification email that your eStatement is ready in exactly the same timeframe.

How can I change my statement period preference?

Please call us on 133 282 or pop in to your local branch to change your statement period. You cannot change your statement period preference online.

Why am I receiving paper statements again?

If we no longer have a valid email address for you, you will default to receiving paper statements again. You can opt back in for eStatements by logging on to CUA Online Banking and registering via the ‘eStatements’ screen.

I have a joint account – do both of us have to opt in if we want to switch to eStatements?

eStatements mirror your current paper statements which are by customer, rather than account. This means that, if you both currently receive separate statements which include details of your joint account, you can both independently decide whether to switch off paper statements and opt for eStatements. However, if your joint account is only included in one statement received by the primary account owner at present, then the primary owner will be the only one who needs to opt in to eStatements.

Will my eStatements be accepted for tax or other financial purpose?

Yes, just like a paper statement, eStatements are legal documents and are accepted by organisations such as the Australian Tax Office.

Will I still be able to access past eStatements if I close my account?

As long as your Great Southern Bank membership remains active, you’ll still be registered for Online Banking and be able to access historical statements for up to 5 years. However, if you close your last account and resign your membership with us, all your facilities will be closed including Online Banking.