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Received a survey invitation about your recent experiences with us? We’re listening…

Customer survey FAQs

What is the purpose of the survey?

We're continually looking at ways to understand what is working for our customers and what needs to be improved. To do this, we want to hear what  you have to say after recent interactions with Great Southern Bank and the products you use. Put simply, it's important to us that we're answering your questions and solving any issues that you may have.

Why have I been asked to participate in a survey?

If you've received an email to participate in this survey, it's because you've either:

  • Recently interacted with our contact centre, one of our branches or our online / mobile banking.
  • Recently taken out or closed a product with us, or currently hold a product with us.

We'd love to know about your experience.

What will happen with my feedback?

All feedback is taken seriously and it will be used to improve our processes and interactions with customers.

Depending on how you rate your interaction with us, you may be contacted by one of our team members to provide more information or to rectify an outstanding issue. Your feedback will also be used for training and coaching purposes with our team members.

Is my feedback anonymous?

Your privacy is important to us. Whilst your feedback is not anonymous, it will be contained to Great Southern Bank staff managing the survey responses.

For more information on how Great Southern Bank manages your privacy, please see our Privacy Policy .

Will my response be shared?

From time to time, we may share aggregated and anonymous survey responses with approved suppliers. You and your surveys response will not be identifiable in this process.

For more information about this survey, please email us at research@gsb.com.au.