Executive Management

Paul was appointed to the Board in November 2019, coinciding with his commencement in the role of Chief Executive Officer. He is also Chairman of Credicorp Finance Pty Ltd and a Director of CUA Management Pty Ltd. Paul was a Director of Credicorp Insurance until November 2021. He was also a Director of CUA Health Limited (CHL) prior to the sale to HBF Health Insurance Australia on 30 September 2021.

With more than 25 years’ experience in financial services leadership positions, Paul has held senior executive retail banking roles in Australia, New Zealand and Malaysia. Prior to joining Great Southern Bank, Paul was Senior Head of Strategy and Transformation at Westpac, where he led the Consumer banking strategy development for the Westpac Group. He held a variety of senior executive roles within ANZ in Australia, New Zealand and South East Asia, including as General Manager of the ANZ Australian Retail Branch Network. In this role, Paul was responsible for leading more than 800 branches and 7,000 employees before being seconded to Malaysia as the Managing Director, Retail Banking for AmBank with responsibility for 6,500 staff and 2.5 million retail customers.

Paul’s professional qualifications include an MBA and BA from Massey University, NZ. He is an alumnus of the London Business School’s Senior Executive Management Program and is currently a Director of the Business Council of Co-operatives and Mutuals Ltd. He is a member of the Australian Institute of Company Directors.

Kylie was appointed Chief Operating Officer of the bank in July 2025, bringing close to 20 years of experience in significant Australian businesses, including ten years in executive leadership roles.

She offers deep expertise in strategic planning, business development, operations management, and business transformation, underpinned by a leadership style built on connection, collaboration, and clarity.

Kylie has a strong track record of delivering customer-focused outcomes. During her time at McMillan Shakespeare Group, she successfully led workplace benefits service providers Maxxia, RemServ, and Oly - maintaining their positions as market leaders while driving high customer satisfaction and solid market share. Her approach to leadership emphasises building cohesive, collaborative teams and fostering a culture grounded in shared values.

A proud Aboriginal woman and descendant of the Ngarabal people, Kylie is a committed advocate for Indigenous business representation and equity. She is deeply passionate about ethical leadership and creating meaningful, positive connections across the organisations she supports.

Outside of work, Kylie is a wife and devoted mother of four children and spends much of her weekends cheering them on at their various sporting events. In her personal time, she practices Olympic weightlifting and loves spending time at the beach.

Angela was appointed Chief Risk Officer of Great Southern Bank in August 2025, bringing more than 20 years of risk management experience across some of Australia’s largest financial institutions. Her career spans senior executive roles across the finance, education, technology, digital services, and government sectors.

A seasoned executive, Angela has a proven track record of leading, scaling, and supporting businesses through strategic planning, financial performance, customer experience, risk management, product remediation, and technology delivery.

Prior to joining Great Southern Bank, Angela was Group Head of Operational and Enterprise Risk at Westpac, where she led large-scale regulatory and remediation programs across the Group. She also served as Chief Risk Officer at Tyro Payments, supporting over 73,000 Australian merchants with in-store, online, and mobile payment solutions. Her earlier roles included key risk leadership positions at Commonwealth Bank and NAB.

Angela brings extensive experience in building and maintaining relationships with governments and regulators across Australia, New Zealand, Singapore, the USA, UK, and EU. She has also provided trusted advice to governments on regulatory reform and policy development.

Outside of work, Angela enjoys bush walking and travelling with her husband as well as spending precious time with her two adult children.

Tracey joined Great Southern Bank (formerly CUA) in March 2017. She is responsible for leading the Great Southern Bank People and Culture strategy to build future capability and drive a high-performing, networked organisation. Her team looks after the delivery of People and Culture services and initiatives including enterprise change, organisational development and capability, performance management, culture and engagement, diversity, talent acquisition, remuneration and benefits, workplace relations, workplace health, safety and well-being.

Tracey has 14 years’ experience as a human resources executive, with a breadth of human resources and leadership experience including roles at Allianz Global Assistance, Insurance Australia Group, CGU Insurance and The Consultancy Bureau. Tracey’s experience covers both strategic and operational aspects of human resources including recruitment, talent management, change management, learning and development, employee engagement, OH&S, restructures and integrations.

In her most recent role prior to joining Great Southern Bank, Tracey was Executive General Manager for People, Culture & Community and Strategic Projects at Allianz Global Assistance, playing an integral role in contributing to the strategic plan and operational performance of the business.

Tracey is a member of the Australian Human Resource Institute and in 2018 she became a graduate member of the Australian Institute of Company of Directors.

Great Southern Bank’s strong values and desire to give back to customers attracted Tracey to Great Southern Bank. She believes Great Southern Bank offers a rewarding and energising work environment through its continued focus on innovation to engage and serve customers.

Outside of Great Southern Bank, Tracey is mum to two children and has two Border Collies. In her spare time, she enjoys playing sport as well as running, cycling, triathlons and 12 Round Functional Fitness. Tracey showed her dedication to the community in late 2017 when she completed a 3-day charity cycling event to western Queensland with Girls Got Heart. As well as raising much needed funds, the event raised awareness for critical health screening checks for residents living in remote parts of Australia.

Alan Lee joined Great Southern Bank as Chief Financial Officer in 2023. A globally experienced finance executive with extensive exposure across retail and wholesale banking, Alan has worked in financial and professional services sectors across Europe, the United Kingdom, Asia, and Australia.

Prior to joining Great Southern Bank Alan was at ING Australia for over 20 years where he held senior roles in risk, home lending, audit and finance.

Most recently he was Chief Financial Officer at ING Bank (Australia) Limited and General Manager of ING Bank (Sydney Branch). In this role he collaborated closely with the CEO and management executives to achieve the bank’s strategy in Australia. Before this Alan was based in Singapore as ING’s Asia Regional Chief Financial Officer.

Having led multi-cultural, hybrid and high-performance teams, Alan is passionate about developing people and building teams that are self-directed, have strategic clarity and are empowered to balance the demands of life while also being achievement focused.

Alan has a Bachelor of Commerce from the University of Queensland, is a Chartered Accountant and certified Internal Auditor, and attended the Senior Executive Program at the London Business School. In 2018 he received the CFO of the Year award at RFI Group’s Australian Retail Banking Awards.

Outside of work, Alan loves the water – on it, under it or in it – and balances this with spending time in a busy household with his wife Donna and their three teenage children.

Bernadette was appointed as Chief Information Officer at Great Southern Bank in February 2025 and leads the strategy, architecture and execution of the Technology and Enterprise Portfolio functions.

Bernadette brings a wealth of experience across different industries including transportation and mining, aviation and financial services. Most recently, Bernadette was part of the Group Executive of RACQ in the role of Chief Operating Officer where she held accountability for Technology, Data and Analytics and Group Projects and a year leading Contact Centre and Distribution functions.

She has over 25 years in large scale business and technology transformation holding senior positions across several prominent Australian organisations including Chief Information Officer of Brisbane City Council, Business Transformation Lead for Virgin Australia, Aurizon, and Rio Tinto.

Bernadette holds a Bachelor of Science degree with a double major of Mathematics and Physics and an Honors degree in Physics.

Outside of work, Bernadette has a passion for travel, particularly exploring off track and remote Australian towns by road, and she loves the AFL season.

Rolf was appointed Chief Customer Officer in December 2024 to lead Great Southern Bank’s Sales and Marketing functions, including its products, customer experience and brand. Prior to this Rolf was Chief Risk Officer at Great Southern Bank, where he led the development and implementation of the bank’s risk management strategy.

He is an experienced banking professional with more than 20 years’ experience gained in his native South Africa, in the UK and in Australia.

He began his career with Deloitte in South Africa, before moving to London and progressing through several leadership roles at Barclays, including Chief Risk Officer, Chief Strategy Officer and Chief Financial Officer.

After moving to Australia in 2019, Rolf was appointed General Manager of Strategy, Transformation and Business Control at Westpac Institutional Bank.

Outside of work, Rolf spends time with his wife and three children who share a love of the outdoors – biking, fishing, and just spending time enjoying the bush or the beach.