Chief Executive Officer
Paul commenced in the role of CEO on 1 November 2019 and is also a Director on the Board. He first joined Great Southern Bank (formerly CUA) in February 2018 as Chief Sales Officer with responsibility for leading, sales channels, including branches, call centres in Sydney and Melbourne, the broker channel, insurance partnership, and the award winning iM CUA digital banker proposition. In addition to sales and service, Paul was responsible for ensuring strategic projects were effectively rolled out and embedded across the retail network to deliver positive outcomes for members and frontline staff.
With over 17 years’ experience in leadership positions, Paul has held numerous retail banking executive roles in Australia, New Zealand and Malaysia.
Prior to joining Great Southern Bank, Paul was the Senior Head of Strategy and Transformation at Westpac, where his role included leading the planning and delivery of Westpac’s distribution strategy, including the footprint and branch concepts for the retail network. Paul has also held a variety of senior executive roles within ANZ in Australia, New Zealand and South East Asia, including three years as General Manager of the ANZ Australian Retail Branch Network. In this role, Paul was responsible for leading more than 800 branches and 7,000 employees before being seconded to Malaysia for two years as the Managing Director, Retail Banking for AmBank.
Paul’s professional qualifications include being a graduate of the Senior Executive Management Program at the London Business School and an MBA from Massey University.
Paul was attracted to Great Southern Bank by its proud history of community ownership and innovation. He values the fact Great Southern Bank is owned by its customers and decisions are made to benefit customers.
He is Chairman of Credicorp Finance Pty Ltd, a Director of CUA Health Ltd, Credicorp Insurance Pty Ltd and CUA Management Pty Ltd. Paul is also a Director of the Business Council of Co-operatives and Mutuals Ltd, a member of the Cuscal Client Advisory Committee and a Foundation Board member of Sacré Coeur, an independent Catholic girls’ school, where he currently serves as Chair of the Allocations and Investments Sub-committee.
Outside of work, Paul spends his weekends training or competing in 50-100km ultra-marathon races with his wife. When they aren’t covering large distances by foot, Paul and his wife love to travel with their three teenage daughters.
CA, B.Bus, GAICD
Chief Financial Officer
Alana is Chief Financial Officer of Great Southern Bank with responsibility for financial and regulatory reporting, performance management, capital management, treasury, tax, and corporate finance as well as the legal and company secretary divisions.
She has extensive experience in financial services gained over the last two decades in senior positions at Suncorp, with leadership roles in its general insurance, banking and wealth divisions in Australia and New Zealand. During her time at Suncorp, Alana gained broad experience in audit, risk, financial accounting, performance management, decision support and shared services across her previous roles including the Executive General Manager of Internal Audit, and Chief Financial Officer for Suncorp’s Corporate Services division; Banking and Wealth divisions; and the New Zealand general insurance subsidiary, Vero.
Alana holds a Bachelor of Business degree from the University of Southern Queensland and is a Chartered Accountant and Graduate of the Institute of Company Directors. She is a Director of Mutual Marketplace Pty Ltd and Mutual Marketplace Property Pty Ltd.
MBA, B.Bus, GAICD
Chief Operations Officer
Managing Director, Credicorp Insurance Pty Ltd
Steve joined Great Southern Bank (formerly CUA) in April 2015. He leads the division that drives Great Southern Bank’s operations, as well as being responsible for strategy, transformation, managing current strategic partnerships and exploring new opportunities to collaborate or partner on future innovations. This includes responsibility for our subsidiaries Credicorp and also CUA Health prior to its sale in October 2021.
Steve has more than 20 years’ experience in banking operations in Australia. He has extensive experience in building teams and working with them to deliver positive customer outcomes and strong returns. He has held a variety of executive and management roles with ANZ across multiple customer segments including General Manager for Esanda & ANZ Direct Sales, and Queensland State Manager for Regional Business Banking.
Steve’s previous roles have involved understanding and meeting the needs of a diverse range of customers such as third party dealers, agricultural and commercial clients, corporate and retail customers.
He is Managing Director of Credicorp Insurance Pty Ltd, and a director of Mutual Marketplace Pty Ltd and Mutual Marketplace Property Pty Ltd. Steve is also a director of the Customer Owned Banking Association (COBA). Steve was also Managing Director of CUA Health Ltd at Great Southern Bank.
Steve was attracted to Great Southern Bank being a customer-owned organisation with the aspiration and strategy to adapt to our fast-paced world. He views Great Southern Bank as a financial service provider that crosses the generational divide – one that both his parents and children would be proud to be part of.
Outside of Great Southern Bank, Steve is kept busy by his three sons and volunteers regularly as a basketball coach at the local PCYC. Steve also enjoys international travel with his wife and boys to gain new perspectives and enjoy some family fun. Steve keeps fit by cycling with a like-minded group of cycling enthusiasts from across Great Southern Bank.
B.Com, MBA, GAICD
Chief Customer Officer
Megan joined Great Southern Bank (formerly CUA) in January 2019 and is responsible for building an end-to-end view of Great Southern Bank's customer experience. Megan leads the division responsible for the Sales and Marketing functions. This includes Great Southern Bank’s channels (digital, branch, Great Southern Bank Call Centre, live chat, and broker relationships), insurance partnerships, product, member experience, marketing, sponsorship, corporate communications and our community strategy, focused on building the financial wellbeing of our members and the communities around them.
Megan has 20 years’ experience in business strategy and strategic marketing across a broad range of industries including IT, telecommunications, media and finance. Prior to joining Great Southern Bank, Megan was the Vice President of Strategy, Marketing & Change Management at Fujitsu (Oceania) where she led the organisation’s strategy, brand, marketing, public affairs and product management within the region.
She has experience as an executive coach and has also held senior marketing roles at APN News and Media, Infosys, Foxtel and Telstra.
Megan is a graduate of the Australian Institute of Company Directors and the general managers’ program at the Australian Graduate School of Management. She is currently a Director of the National Breast Cancer Foundation and a member of the Griffith Business School Strategic Advisory Board.
Megan noted that since joining Great Sourthern Bank, she had been impressed by how team members all lived and breathed Great Southern Bank’s Purpose and member-centric approach, something she’d not experienced in other organisations.
In her free time Megan is an avid reader, loves the beach and enjoys spending time with her family and friends, including her husband and two children.
B.Bus (HRM), Grad Cert (Employee Relations), MAHRI
Chief People Officer
Tracey joined Great Southern Bank in March 2017 when it was known as CUA. She is responsible for leading the Great Sothern Bank People and Culture strategy to build future capability and drive a high-performing, networked organisation. Her team looks after the delivery of People and Culture services and initiatives including enterprise change, organisational development and capability, performance management, culture and engagement, diversity, talent acquisition, remuneration and benefits, workplace relations, workplace health, safety and well-being.
Tracey has 14 years’ experience as a human resources executive, with a breadth of human resources and leadership experience including roles at Allianz Global Assistance, Insurance Australia Group, CGU Insurance and The Consultancy Bureau. Tracey’s experience covers both strategic and operational aspects of human resources including recruitment, talent management, change management, learning and development, employee engagement, OH&S, restructures and integrations.
In her most recent role prior to joining Great Southern Bank, Tracey was Executive General Manager for People, Culture & Community and Strategic Projects at Allianz Global Assistance, playing an integral role in contributing to the strategic plan and operational performance of the business.
Tracey is a member of Australian Human Resource Institute and in 2018 she became a graduate member of the Australian Institute of Company of Directors.
Great Southern Bank’s strong values and desire to give back to members attracted Tracey to Great Southern Bank. She believes Great Southern Bank offers a rewarding and energising work environment as a result of a continued focus on innovation to engage and serve members.
Outside of Great Southern Bank, Tracey is mum to two children and has two Border Collies. In her spare time, she enjoys playing sport as well as running, cycling, triathlons and 12 Round Functional Fitness. Tracey showed her dedication to the community in late 2017 when she completed a 3-day charity cycling event to western Queensland with Girls Got Heart. As well as raising much needed funds, the event raised awareness for critical health screening checks for residents living in remote parts of Australia.
CA, Hons B. Acc (cum laude). Sci, B. Acc
Chief Risk Officer
Rolf joined Great Southern Bank in December 2021. He leads the development and implementation of the bank’s risk management strategy, and is an experienced banking professional with more than 20 years’ experience gained in his native South Africa, in the UK and in Australia.
He began his career with one of the big four professional services firms in South Africa, before moving to London and progressing through several leadership roles at a large international bank, including Chief Risk Officer, Chief Strategy Officer and Chief Financial Officer.
After moving to Australia in 2019, Rolf was appointed General Manager of Strategy, Transformation and Business Control at Westpac Institutional Bank.
He brings a strategic perspective to the CRO role, combined with a deep knowledge of the banking industry, and passion for digital transformation.
Outside of work, Rolf spends time with his wife and three children who share a love of the outdoors – biking, fishing, and just spending time enjoying the bush or the beach.