CUA Health policy-holders who are experiencing financial difficulty or a loss of income as a result of COVID-19 can suspend their policy and premium payments for three months.
You can suspend your policy payments by calling CUA Health on 1300 499 260.
If you require hospital treatment during the period of the suspension, please contact CUA Health and we will work with you to reactivate your policy.
For the duration of the COVID-19 pandemic, CUA Health will cover customers for all in-hospital COVID-19 treatment irrespective of their level of hospital cover, provided they have held the CUA Health Policy for at least two months.
CUA Health will also pay benefits for phone or video consultations provided by a range of allied health practitioners until 31 March 2021. This includes services for psychology, speech pathology, dietetic advice (including nutritionists), physiotherapy, occupational therapy, exercise physiology, podiatry and counselling. These benefits will be available where your Extras policy already covers this type of service, provided you have served any applicable waiting period.
For more information, or to discuss your options, please call CUA Health on 1300 499 260.