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Call 000 if you are in immediate danger

In need of emergency support?

Call our Care Team

Call us on 1300 363 675

8.30am – 4.30pm Monday – Friday (excluding public holidays)

Emergency support is available for customers experiencing financial vulnerability due to:

  • Domestic and family violence
  • Financial abuse
  • Elder abuse
  • Mental illness

Great Southern Bank recognises that anyone can experience financial vulnerability due to family violence and financial abuse.

As a ‘customer obsessed’ organisation, we take an active role in ensuring all customers receive a positive and safe experience when banking at Great Southern Bank. We understand that your circumstances can vary and can provide assistance that’s flexible and tailored to your individual situation.

Support resources

Ask Izzy

Ask Izzy is a mobile website which connects people to nearby housing, meals, money help, health services and crisis support. Search over 370,000 support services across Australia. Local listings. Free & anonymous. 360,000 services. 24/7 service.


Providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

13 11 14 (24/7)

Services Australia

Helpful information about Federal Government initiatives such as Centrelink, Medicare, Child Care, Social Work Services.

13 28 50 (multilingual 13 12 02)

Additional ways to seek help

Hotlines, support services, and organisations who provide counselling and advice.

Family violence

If you feel unsafe, call 000


24-hour hotline that provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

1800 737 732 (open 24hrs a day, 7 days a week)

Womans Legal Services Australia

Provides women with advice, information, casework, and legal education on family law and family violence matters; and advice on general legal issues.

Financial Counselling

Contact National Debt Helpline for free, independent and confidential financial counselling if you are experiencing financial difficulty.

1800 007 007

No to Violence: Men's Referral Service

This service provides confidential counselling for men who use violence or engage in abusive behaviour.

Live Chat operating hours are 8am – 9pm Monday to Friday (AEST/AEDT).

1300 766 491

Separation or divorce

Family Relationship Advice Line

Information and advice on family relationship issues and parenting arrangements after separation.

1800 050 321 (Mon-Fri 8am-8pm, Sat 10am-4pm)

Legal Aid

Government-funded service that offers people legal advice and representation generally for free.

Kids Helpline

Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.

1800 551 800

Elder abuse

1800 ELDERhelp

Talk to someone about potential or actual elder abuse. This service provides information on how you can get help, support and referrals.

1800 353 374 (free call)

Relationships Australia

Provides core services such as counselling, mediation and family dispute resolution to help recognise and fight elder abuse.

1300 364 277

Better Place Australia

Supports older people in resolving conflict and preventing elder abuse. Provides a range of mediation and counselling services for families, as well as financial counselling.

1800 639 523

Australian Attorney General’s Department

Information and resources explaining rights, protections and options for older Australians.

Problem gambling

Gambling Help Online

Free, confidential service to offer gambling help.

1800 858 858 (24/7)

Gamblers Anonymous

A fellowship of men and women who share their experiences, strength and hope with each other, and help others recover from a gambling problem. Gamblers Anonymous holds approximately 130 meetings every week across Australia.

Gambler’s Help

Free, confidential Gambler's Help services, including in other languages, are available 24/7.

1800 858 858 (24/7)

Mental health

Beyond Blue

Resources, counselling and support for people experiencing anxiety or depression.

1300 22 4636 (24/7)


Providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

13 11 14 (24/7)

Important Information

Great Southern Bank, a business name of Credit Union Australia Ltd ABN 44 087 650 959, AFSL 238317.