Social purpose sits at the heart of what we stand for as an organisation – and has been part of our DNA for almost 80 years.
Our second Financial Inclusion Action Plan (FIAP) builds on previous achievements and broadens our work as a bank, employer, purchaser and community member.
It is our strategy for helping those who find themselves financially excluded or experiencing vulnerability. Within this plan, we will contribute to financial inclusion through products and services, building financial capability, understanding financial vulnerability and creating economic security.
In June 2025, we announced that we would extend six actions within our Build FIAP to June 2026, to enable us to complete work that is already in progress and deliver improved financial inclusion outcomes for customers and team members. This extension has been supported by the independent body that governs the FIAP program, Good Shepherd Australia New Zealand.