Your browser is out of date. From Thu 28 April 2022, the Great Southern Bank website will not support your current browser, and you may have a degraded experience or be unable to connect. Update your browser to secure your online experience.


Identity and privacy

Tips for keeping your personal details safe.

Suspect someone has stolen your personal details?

Contact us immediately on 133 282 so we can secure your accounts and assist you further. Any instance of identity theft should also be reported to your local police.

What's identity theft?

Whether you prefer to visit your local branch or do your banking online, identity fraud is something that can happen to anyone.

Identity theft can range from someone using your personal information to apply for loans and credit cards, to having your identity assumed by another person. In extreme cases the fraudsters may conduct business in your name without your consent.

Signs that someone might be using your identity illegally

  • A bank or financial institution contacts you about a loan or credit card application that you did not apply for.
  • You receive an email or phone call stating you’ve been denied credit that you did not apply for.
  • You receive mobile phone, bank, or credit card statements in your name, but you don't use that particular bank or service.
  • You notice your mail is missing or has been stolen.
  • You have not received your regular bank or credit card statement (and haven’t switched to digital statements).

5 ways to protect your identity

Our top precautions for keeping your personal details safe.

Shred old documents

Throwing out old statements and documents? If it contains your name, address, date of birth, or card numbers, shred or destroy the document before throwing it in the bin.

Keep your personal documents in a safe place

Personal documents that are kept on file should be locked away or hidden in a safe place. If you live in a share-house, consider locking your personal documents in a security drawer or cupboard to prevent your personal information falling into the wrong hands.

Lock your letterbox

Keep your letterbox secure to avoid your personal mail being stolen. This is one of the most common ways thieves gain access to the personal details of their victims.

If your mail is stolen, report this to Great Southern Bank and any other financial institution you use. A warning can be placed on your account to help prevent someone using your information illegally.

Go paperless

Get your Great Southern Bank statements sent to you by email. You'll help protect the environment and your personal details.

You can request digital statements quickly and easily in online banking.

Act quickly

If you suspect you’ve had personal information stolen, or have become a victim of identity theft, contact us on 133 282 so we can assist you as soon as possible. We recommend contacting all of the financial institutions you bank with, so they are aware of the situation.

Any instance of identity theft should also be immediately reported to your local police.

More common scams and how to avoid them

Knowledge is power, and knowing how to avoid common scams is one of the best ways to fight fraud.

Visit our Scams Hub

Card fraud

Simple ways to help protect your cards and your hard-earned cash.

Common scams

Simple ways to spot the warning signs.

Need assistance?
We’re here to help.

Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)

Out of hours? Call 1800 648 027
(Overseas? Call +61 2 8299 9534)