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Great Southern Bank support for customers impacted by flooding

give way sign in flood

3 March 2022

Great Southern Bank is extending our flood support to those affected by the severe weather in other parts of NSW, including the Hunter region, Central Coast, Sydney, Illawarra and South Coast. This follows our announcement earlier this week about help available to those customers impacted by the recent flooding in south-east Queensland and northern New South Wales.

Customers can contact our Customer Assistance team to discuss how we can help while you get back on your feet.

To talk to our Customer Assistance team, phone 1800 110 440 and choose option 2. Customers can also apply for financial assistance via our online portal.

Impacted customers may qualify for assistance including:

  • An opportunity to suspend repayments on loans or credit cards, on a case-by-case basis;
  • Late fees waived on home and personal loan repayments;
  • Term deposit break costs waived;
  • No fees for a replacement credit card.

Branch closures

For the latest updates on branch opening hours or any temporary closures, visit our Branch Locator. Customers are encouraged to use online and mobile banking where possible.

Allianz insurance customers

If you have been affected by the severe weather or flooding and need to lodge a claim, the Allianz claims team is ready to help. If you have experienced damage it is a good idea to lodge a claim as soon as possible.

Allianz claims - Lodge your claim online or by calling 1300 555 030.