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How to spot a hoax email

17 May 2019
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How to spot a hoax email

Each day more scam emails are aimed at stealing your identity, money or damaging your PC. To help you identify the dangerous ones, here are some tips.

1. Ask yourself if you’re a customer of the organisation contacting you. Does the email come from someone you know? If not, just delete it!

2. Legitimate emails will generally identify you by name and should be free of spelling and grammatical errors. Scam emails have a sense of urgency and want you to click a link, open an attachment, send personal information, or make a payment.

3. Use Google or Scamwatch (https://www.scamwatch.gov.au/) to see if it is a known scam. Also check with a family member, friend, or a work colleague. Sometimes, an independent observer can pick up things that you can't.

4. In suspicious emails, avoid clicking links, opening attachments, or replying. Instead, type the organisation's address directly into your browser or contact them using the details on their website.

5. If you accidentally click on a link or open an attachment, reboot your computer; change your password; contact the organisation to see what assistance they can provide; or contact experts like idcare (https://www.idcare.org/).

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