We continually review our branch network to ensure it meets changing customer needs. With more and more customers choosing to do their banking online, the role and demand for our Figtree branch has changed, and as a result, it will permanently close on Thursday, 6 June 2024.
Why we’ve made this decision
We understand closing a branch can be difficult for some customers. This is why the decision wasn’t made lightly – we took a lot into consideration.
Here are some of the main reasons:
- Fewer customers are visiting the Figtree branch for their banking needs.
- 13% of Figtree customers also use the Shellharbour branch. We’ve made a significant investment in the Shellharbour branch this year to support the region.
- On average 14% of customers use the Figtree branch once a month.
- Approximately 28% of customers have completed one transaction in the Figtree branch over the last 12 months.
- Increasing popularity of online and mobile banking is seeing in-branch transactions and withdrawals decrease, a trend we believe will continue to grow within Australia.
How banking is changing
- 76% of customers who use this branch are registered for mobile or online banking.
- 85% of these customers have logged in and used mobile or online banking.
Shop 4, Shellharbour City Plaza,
6 Memorial Drive
Shellharbour NSW 2529
We’re here to help with your banking
There are many ways for you to continue to bank with us, even if your preference is face to face.
Discover a safe, simple and secure way to manage your money from anywhere at any time.
Make deposits and withdrawals at participating Australia Post Offices, including more than 1,800 rural and remote locations.
Your nearest Bank@Post is:
Figtree Australia Post Shop,
Shop 70, Figtree
Grove Shopping Centre
19 Princes Highway NSW
2525
Less than 100m away, within the shopping centre.
Call us on 133 282 for assistance or to do your everyday banking using telebanking.
Access thousands of ATMs Australia-wide*, including ATMs operated by the major banks.
We’re here to help
If you're experiencing financial hardship or challenging circumstances, we can help.
We acknowledge this closure may impact our customers, but we are committed to supporting you through this change, which is why we’ll be running in-branch banking sessions to help you explore all your options. To find out more, ask in branch.
If you have any questions, please call us on 133 282.
* Fees and charges apply. For details refer to our Schedule of Fees. Great Southern Bank, a business name of Credit Union Australia Ltd ABN 44 087 650 959, AFSL and Australian Credit Licence 238317.