Great Southern Bank launches PayTo, delivering simpler digital payments for customers

12 September 2022

Great Southern Bank customers are the first in Australia to be able to access new payments technology PayTo, giving them a simple and secure digital alternative to direct debits. The payment technology is now available online to the bank’s customers.

Utilising the New Payments Platform (NPP) – the same secure system used for PayID® and Osko® payments between individuals - PayTo provides customers with a real-time alternative to traditional direct debits or credit/ debit card payments.

PayTo offers several benefits over existing payment options, said Megan Keleher, Chief Customer Officer at Great Southern Bank.

“Our customers want simple digital banking - this technology makes it easy for them to have more control and visibility over subscriptions, memberships and recurring payments,” she said.

Rather than setting up a traditional direct debit, customers can choose to use PayTo when setting up payments with participating businesses. Customers receive a payment request that they can digitally accept within online banking. Once accepted, the customer can see exactly when the next payment is due and the amount to be debited. This gives more power to customers to view and manage their recurring payments in one place, including making requests to pause or cancel payments.

“PayTo will provide a digital alternative to direct debits and will help customers avoid some of the life admin that comes with setting up recurring payments using their debit or credit card,” Ms Keleher said.

PayTo will help customers to avoid scheduled or recurring payments failing – and the dishonour fees that often come with that - because their credit card limit is reached or the card has expired. And because the upcoming payment is displayed in online banking, customers have better visibility to proactively check they have enough money in their account for upcoming payments.

PayTo is now enabled for Great Southern Bank personal transaction and savings accounts. Long-term growth in PayTo’s popularity is expected as more businesses sign up to offer it as a payment option and consumers become more familiar with its advantages.

About Great Southern Bank

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 381,000 Australians. We have changed our name from CUA to Great Southern Bank but we remain customer owned and firmly focused on helping all Australians own their own homes.

About the New Payments Platform (NPP): The NPP enables smarter, faster and simpler payments for businesses and consumers, including PayID and PayTo, a new digital way for merchants and businesses to initiate real-time payments from customers’ bank accounts. PayID is a registered trademark of NPP Australia Limited. Osko is a registered trademark of BPAY Pty Ltd. NPP Australia Limited and BPAY Pty Ltd are part of the of Australian Payments Plus group. For more information visit www.nppa.com.au

Media contact:

Michael O’Toole
Corporate Communications Manager
Mobile: 0428 051 754
Email: Michael.otoole@gsb.com.au