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Your policy won't cover any claims relating to the COVID‑19 (coronavirus) pandemic.

We don't cover 'known events' that began before your policy started, so we won't cover any claims relating to the coronavirus pandemic. The coronavirus pandemic has been a known event since 23 January 2020, after travel advice from the Australian Government and widespread media coverage. For more information click here.

Wherever you’re going, whatever you’re doing, you want cover you can count on.
Lost luggage, cancelled bookings, broken equipment – you name it, it can still happen on domestic holidays. So to protect yourself against unexpected setbacks, remember your travel insurance. We work with CGU Insurance to provide emergency assistance 24/7 through an emergency hotline should something go wrong.
Travel within Australia
Domestic cover for cancellation, lost luggage and more when travelling within Australia*
Kids are covered.
Children and grandchildren up to 21 years old are automatically covered when listed on your policy.
Protect your valuables.
Add expensive items (like jewellery or cameras) to your policy so they're covered, too.
24/7 emergency helpline.
If you get into any trouble on your trip, we're always here to help in any way we can.
Travel Internationally
Cover for travel when you’re outside Australia*
Overseas medical cover.
If you end up going to hospital overseas, we cover your medical costs.
Emergency expenses.
We’ll cover accommodation, travel and meal costs if you’re stuck without a passport or after a natural disaster.
Luggage.
We cover your luggage if it’s lost, damaged or stolen on your trip.

Download Product Disclosure Statements

Travel insurance - Product Disclosure Statement

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Sat: 8:00am - 4:00pm (AEST)

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Important Information

* Terms, conditions, limits and exclusions apply. Sub-limits and excesses apply to particular kinds of losses or claims. You do not have cover under certain sections while travelling in Australia. Please refer to the Product Disclosure Statement. Travel insurance is arranged by Great Southern Bank, a business name of Credit Union Australia Ltd ABN 44 087 650 959 AFSL 238317. This insurance is issued and managed by Insurance Australia Limited ABN 11 000 016 722 AFSL 227 681 trading as CGU Insurance (CGU Insurance). Neither Great Southern Bank nor any of its related companies guarantee the benefits payable under the insurance. Any advice is general advice only and does not take into account your objectives, financial position or needs (your ‘circumstances’). Before making a decision to purchase or continue to hold this cover, please consider whether any advice is appropriate for your circumstances, as well as the Product Disclosure Statement and Financial Services Guide. CGU Insurance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Where any advice is provided by Great Southern Bank or its representatives, it is provided on behalf of Great Southern Bank and not on behalf of the insurer CGU Insurance. CGU Insurance are not responsible for any such advice. If you purchase a policy, Great Southern Bank receives a commission which is a percentage of your premium – ask us for more details.