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Remote access scams

    Australians lose millions of dollars to scams each year, take a look below to learn more about remote access scams.

    • How it works:
      • The scammer will contact you impersonating your bank, a telco, computer company or government agency.
      • They’ll say there’s an issue with your banking, internet or computer and that they can help you fix it.
      • This will be followed by a request for you to download an app or software that’ll allow them to access your device remotely.
    • What to look out for:
      • Be aware of unsolicited calls received where the caller asks you to log in to your online banking.
      • Being told there is something wrong with your computer or internet which you haven’t noticed or reported.
      • Someone claiming you’re due a refund and they will require your banking details to process the payment.
    • How to protect yourself:
      • Never share your personal, credit card or online account details over the phone unless you made the call, and the phone number came from a trusted source.
      • Hang up on calls where the caller requests remote access to your device.
      • Make sure your computer is protected with regularly updated anti-virus and anti-spyware software, and a good firewall.
    • What to do if you think you’ve been scammed:
      • Contact us on 133 282
      • Report scams to Australia Cyber Security centre at www.cyber.gov.au and ACCC via www.scamwatch.gov.au/report-a-scam page.
      • Change your online banking password and card pin if you believe your details have been compromised.
      • Seek assistance or advice from a qualified and reputable computer technician if you believe your computer or mobile has been compromised.

    To find out more, visit www.scamwatch.gov.au. To report a scam incident, call us on 133 282.

    Investment scams

    So far in 2022, Australians have lost over $48m to investment scams (data correct as of March 22, 2022).

    • How it works:
      • You may come across an advert offering an investment product endorsed by a celebrity or well-known Australian.
      • Or receive a call out of the blue with an offer of an investment opportunity with above market rates.
      • You might even be contacted by someone offering to help you invest using their trading platform, with support via remote access to your device.
    • What to look out for:
      • The promise of high returns with little to no risk. Too good to be true? It probably is!
      • Out of the blue contact
      • High pressure tactics
      • ‘Celebrity’ endorsements
    • How to protect yourself:
      • Do your research on the company first and never commit to any investment on the spot. Do not let anyone pressure you!
      • Get professional advice – either legal or financial from a financial advisor who is registered with ASIC.
      • Check that the company holds an Australian Financial Services licence.
      • Search the company on ASIC: www.moneysmart.gov.au/companies-you-should-not-deal-with
    • What to do if you think you’ve been scammed:

    To find out more, visit www.scamwatch.gov.au. To report a scam incident, call us on 133 282.

    Phishing scams

    Australians lose millions of dollars to scams each year, take a look below to learn more about phishing scams. An email or SMS message appears to be from a legitimate company such as your bank, mobile phone provider, or a postal delivery service. This message contains a clickable link or attachment, which once clicked prompts you to provide personal information like passwords, account information, or identification details.

    Look out for:

    • Never provide personal details in response to an unsolicited request.
    • Stop before you click and consider the following: Is the message expected? Are you currently dealing with this company? Why would they be requesting your information?
    • Signs of a phishing message:
      - The message is received out of the blue, doesn’t address you by your proper name
      and contains poor grammar and spelling errors.
      - The message creates a sense of urgency and encourages you to click on a link or attachment.
      - The website name (URL) in the address is different to the legitimate website.
    • Do an internet search of the company and use the contact details on the company’s official website to confirm the legitimacy of the message, or to update any personal information.
    • Always navigate to online banking yourself, don’t use links in emails or SMSs.

    Tip: Remember to always delete suspicious messages immediately!

    Find out more at www.scamwatch.gov.au

    Dating and romance scams

    Australians lose millions of dollars to scams each year, take a look below to learn more about dating and romance scams. Scammers target unsuspecting individuals on dating websites, messaging apps or social media. Their aim is to gain trust and build the relationship to a point where the individual is emotionally invested.

    The scammer uses the relationship to extort either money or account access/information from the individual. They can provide “compelling” reasons for assistance and funds, including for business activity and for emergency medical or travel expenses.

    Look out for:

    • Someone professing their love after a short time.
    • They ask for money to help them get out of a difficult situation, or help them get to Australia.
    • You’re asked to receive funds into your account on their behalf, as they have no accounts in Australia or are experiencing issues accessing their accounts.
    • If you send them money, they insist on you sending more funds to help them.
    • All communication is done via phone or message apps, they are never available for a video call or cannot meet in person.

    What to do:

    • Cease all communication with them.
    • Report the individual to the online service provider you met them through.
    • If you have shared online banking passwords and access to your accounts, contact us immediately on 133 282.

    Tip: Never send money to someone you haven’t met in person.

    Find out more at www.scamwatch.gov.au

    Buying or selling scams

    Australians lose millions of dollars to scams each year, take a look below to learn more about buying or selling scams.

    Buying scams

    You pay for a product or service that doesn’t exist. Scammers use fake ads with products or services below market prices. Once money’s been transferred to the seller, all contact ceases and you end up having paid for goods or services you never receive.

    Selling scams

    A buyer says they’ve paid for a product or service, and requests the item or a refund using falsified payment receipts or emails. However, after sending them your item or issuing a refund you find no money’s been paid into your account.

    Look out for:

    • Always use secure payment options.
    • Check your accounts to confirm payment before processing any refunds.
    • Don’t pay invoices for items you didn’t order, or don’t know the company.
    • Be wary of buyers or sellers who ask for ID such as your Drivers Licence or Passport. Never provide these details to someone you don’t know.

    Tip: Always check profile reviews, do internet searches and view the product in person (if possible).

    Find out more at www.scamwatch.gov.au

    Unexpected winnings scams

    Australians lose millions of dollars to scams each year, take a look below to learn more about unexpected winnings scams. This occurs when you’re unexpectedly informed you’ve won money, a too-good-to-be-true prize or a lottery you never entered.

    Look out for:

    • Never pay money upfront to receive a prize or winnings.
    • Never send payments to a stranger.
    • Research the company you’re dealing with.

    Tip: Always remember, you can’t win a competition you haven’t entered!

    Find out more at www.scamwatch.gov.au

    ‘Flubot’ scam

    Have you been receiving suspicious text messages regarding voicemails or parcel deliveries you know nothing about?

    Be on your guard, they could be part of a sophisticated Flubot scam that is doing the rounds on mobile phones across Australia.

    The ACCC has reported having received thousands of reports of this scam and is urgently warning consumers not to click on links in these types of messages. Clicking on that link may install malware on your device, which gives the fraudsters access to your personal information, including passwords and banking information. The malware also copies your contact details and turns them into potential new targets for the Flubot scammers.


    IMPORTANT

    • If you receive an unexpected or suspicious text message requesting you to click on a link, DO NOT click or tap on the link. Block the number and delete the message immediately.
    • If you have already clicked on any suspicious links or suspect a scam related to your Great Southern Bank account, contact us immediately on 133 282 or via email at banking.integrity@gsb.com.au
    • DO NOT log into any accounts, enter any passwords or complete transactions until you have had your device cleaned and changed all your passwords.

    More information on the Flubot scam, including steps you can take if you believe you have downloaded malware is available on the Australian Government’s Scamwatch website at Missed delivery, call or voicemail (Flubot) scams .

    Fake websites and scam emails

    How do I know if I’m looking at a hoax email or fake website, and what should I do?

    Step 1

    Check the email for tell-tale signs and don’t click on any attachments or links within the email

    • Is the email unsolicited / unexpected?
    • Does the email request any information from you, particularly login, financial or personal details?
    • Are there any spelling mistakes or evidence of poor English throughout the email?
    • Is there a sense of urgency or threat about the email?
    • Is the sender address unfamiliar or peculiar?


    Step 2

    Confirm the email legitimacy with the company concerned

    If you’re still unsure, and feel you cannot ignore the email, get in touch with the company directly.  Don’t use the contact details provided in the email; source these from the company’s website.

    The Australian Government’s Scamwatch website has examples of current hoax emails.


    Step 3

    Delete or report the email

    If you think the email is a hoax, delete it straight away.  Don’t click on any attachments or links out of curiosity. Sometimes this can result in your device becoming infected with malicious software.

    Only on very rare occasions will Great Southern Bank contact customers by email. We will never ask you to confirm your identity or supply your passwords via email.

    If you ever receive an email involving Great Southern Bank which you suspect may be fake, don’t follow any of the links. Take a screen shot of it and send it directly to us at fraud.prevention@gsb.com.au.

    If you’ve given out personal information regarding your account details, change your password on online banking immediately. If you’re unsure how to do this, or have any other queries, call us on 133 282 and we’ll assist you.


    Where to get help if you have fallen for a scam

    Visit the Scamwatch website for advice on what to do if you think you have fallen for a scam.