How to claim with Great Southern Bank insurance
Select your insurance type below. We’ll direct you to the correct claim portal to submit your claim.
You’ll be prompted to submit any documents required to support your claim.
One of our friendly team members will contact you to complete your claim.
Scroll down for information about what to do in the event of an emergency.
Getting started
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as time and date, location, and weather conditions.
- Details of the damage caused to your vehicle.
- Name, address and licence number of any other drivers involved (if available).
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as cause, time and date, and the nature and severity of any damage.
- Details of any persons, vehicles or property that may have contributed to the incident.
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as cause, time and date, and the nature and severity of any damage.
- Details of any persons, vehicles or property that may have contributed to the incident.
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as time and date, location, and weather conditions.
- Details of the damage caused to your vehicle.
- Name, address and licence number of any other drivers involved (if available).
Here are the steps involved in making a life insurance claim:
- Call Zurich Claims Team on 1800 025 015 and tell us the details of your claim.
- We will send you a Claim Information Pack. We will tell you the relevant evidences that we need to consider your claim and explain why it is required.
- Complete the claim form and collect any supporting information we have asked for.
- Send the form and all the information. make sure all sections are complete.
We understand that when making a claim, you and your family are going through a difficult time. If at any point during the process you are unsure about how to proceed, our team members are ready with help.
All claims relating to Great Southern Bank travel insurance are managed on our behalf by the insurer Zurich.
To get started, you will need:
- Your policy number and personal details.
- Details of what happened, including the date, time, location and a description of the event.
- Supporting documents for your claim. These may include your travel itinerary, receipts, medical reports, police reports, transport provider reports, authorisation letters, flight details or other evidence relevant to your claim.
- Your bank account details for payment if your claim is approved.
Call Travel Insurance Partners’ claims team on 1300 244 363 or start your claim online.
Claims FAQs
Find the answers to frequently asked questions here.
The fastest way to make a claim is usually online. Select your insurance type and we’ll direct you to the right claims process.
You’ll be asked to provide details about what happened and upload any supporting documents needed for your claim. Even if you plan to call us, starting your claim online can help speed things up, as the claims team will already have key information about the incident.
If you need emergency assistance, contact emergency services first.
The settlement method will depend on your policy, the type of claim, the severity of the damage or loss, and the circumstances of the incident. Settlement may include repair, replacement or a cash settlement, depending on what’s available under your policy.
For full details, customers should refer to the relevant Product Disclosure Statement and policy documents.
The information you need depends on the type of insurance and what happened.
In most cases, it helps to have:
- Your policy number.
- Your contact details.
- The date, time and location of the incident.
- A description of what happened.
- Details of any damage, loss, illness, injury or costs.
- Photos, receipts, reports or other supporting documents, where relevant.
The documents required depend on your claim type. Examples may include receipts, photos, repair quotes, medical documents, police reports, travel documents, invoices or other evidence that supports your claim.
You'll be informed of which documents are required during the claims process.
Yes. You can usually start your claim even if you don’t have every document ready. Provide as much detail as you can and submit any available documents. The claims team will let you know if more information is needed.
Applicable to Car, Home, Landlords & Caravan & Trailer Insurance products
Great Southern Bank, a business name of Credit Union Australia Ltd ABN 44 087 650 959 AFSL 238317 arranges this insurance as an agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. Great Southern Bank does not guarantee or otherwise support this insurance product. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits, exclusions and underwriting criteria apply. Before making a decision, please consider the relevant Product Disclosure Statement & Target Market Determination available from the Great Southern Bank website or by calling 133 282. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.
Great Southern Bank have no claims handling authority under our arrangement with Allianz. We may provide a triage assistance service from time to time, however any claims assessments and determinations are handled by Allianz under its Australian Financial Services Licence (AFSL).
Applicable to Life Insurance products only
Ezicover Life Insurance is issued by Zurich Australia Limited (Zurich) ABN 92 000 010 195 AFSL 232510 of 118 Mount Street, North Sydney, NSW 2060. Zurich has prepared the information on this website about Ezicover Life Insurance and Great Southern Bank is simply passing the information onto you. This information is of a general nature only and does not take in to account your objectives, financial situation or needs. You should consider these factors and the relevant Product Disclosure Statement, the relevant target market determination here, which contains details of conditions, limits and exclusions of cover, before making a decision regarding the product. Great Southern Bank does not recommend, endorse or advise you about this insurance. Great Southern Bank can only refer you to Zurich. If you buy an Ezicover policy, Great Southern Bank will receive a referral commission from Zurich of 20% (plus GST) of your insurance premium. This amount is paid by Zurich and is not an additional cost to you. This information is current as at 27 September 2021 and is subject to change. PDR GCLS-017496-2021
Applicable to Travel Insurance products only
Great Southern Bank travel insurance is issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507); arranged and administered by Travel Insurance Partners Pty Ltd (ABN 73 144 049 230, AFSL 360138), and promoted and distributed by Great Southern Bank, a business name of Credit Union Australia Ltd ABN 44 087 650 959 AFSL 238317. Great Southern Bank does not guarantee or otherwise support this insurance product. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Please consider your own financial needs and the Combined FSG/PDS available from the Great Southern Bank website or by calling 133 282 to decide if this product is right for you. For information on the Target Market and Target Market Determinations visit the Great Southern Bank website. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.