How to claim with Great Southern Bank Insurance
Select your insurance type below. We’ll direct you to the correct claim portal to submit your claim.
You’ll be prompted to submit any documents required to support your claim.
One of our friendly team members will give you a call to complete your claim.
Getting started
Find out what you'll need to get started depending on your claim type.
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as time and date, location, and weather conditions.
- Details of the damage caused to your vehicle.
- Name, address and licence number of any other drivers involved (if available).
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as cause, time and date, and the nature and severity of any damage.
- Details of any persons, vehicles or property that may have contributed to the incident.
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as cause, time and date, and the nature and severity of any damage.
- Details of any persons, vehicles or property that may have contributed to the incident.
What you’ll need to get started:
- Your policy number. This can be found on your original or renewal policy documents.
- Information about the incident such as time and date, location, and weather conditions.
- Details of the damage caused to your vehicle.
- Name, address and licence number of any other drivers involved (if available).
Here are the steps involved in making a life insurance claim:
- Call Zurich Claims Team on 1800 025 015 and tell us the details of your claim.
- We will send you a Claim Information Pack. We will tell you the relevant evidences that we need to consider your claim and explain why it is required.
- Complete the claim form and collect any supporting information we have asked for.
- Send the form and all the information. make sure all sections are complete.
We understand that when making a claim, you and your family are going through a difficult time. If at any point during the process you are unsure about how to proceed, our team members are ready with help.
What you’ll need to get started:
- Details of the incident you are claiming for such as time, date, and location.
- Supporting documents for your claim such as receipts, photos etc. You can add these later if necessary.
Call our claims team on 133 282 or start your claim online.
Claims FAQs
Find the answers to frequently asked questions here.
Providing that you don't need emergency assistance, you should make your claim online. Even if you plan on calling us it helps to speed things up so when you call us we have all of the information about the incident.
Our claims advisors will work with you to determine the best settlement method for your claim based on the damage severity and the circumstances of the incident. Some likely outcomes could be Repair or Replacement of the property/item or a cash settlement. This is just general advice and the product disclosure statement (PDS) of the relevant product will detail the settlement options available to your policy.
Applicable to Car, Home, Landlords & Caravan & Trailer Insurance products
Great Southern Bank, a business name of Credit Union Australia Ltd ABN 44 087 650 959 AFSL 238317 arranges this insurance as an agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. Great Southern Bank does not guarantee or otherwise support this insurance product. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits, exclusions and underwriting criteria apply. Before making a decision, please consider the relevant Product Disclosure Statement & Target Market Determination available from the Great Southern Bank website or by calling 133 282. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.
Great Southern Bank have no claims handling authority under our arrangement with Allianz. We may provide a triage assistance service from time to time, however any claims assessments and determinations are handled by Allianz under its Australian Financial Services Licence (AFSL).
Applicable to Life Insurance products only
Ezicover Life Insurance is issued by Zurich Australia Limited (Zurich) ABN 92 000 010 195 AFSL 232510 of 118 Mount Street, North Sydney, NSW 2060. Zurich has prepared the information on this website about Ezicover Life Insurance and Great Southern Bank is simply passing the information onto you. This information is of a general nature only and does not take in to account your objectives, financial situation or needs. You should consider these factors and the relevant Product Disclosure Statement, the relevant target market determination here, which contains details of conditions, limits and exclusions of cover, before making a decision regarding the product. Great Southern Bank does not recommend, endorse or advise you about this insurance. Great Southern Bank can only refer you to Zurich. If you buy an Ezicover policy, Great Southern Bank will receive a referral commission from Zurich of 20% (plus GST) of your insurance premium. This amount is paid by Zurich and is not an additional cost to you. This information is current as at 27 September 2021 and is subject to change. PDR GCLS-017496-2021