If you’re struggling with financial stress and hardship, or having difficulty making payments, we have options available to help.
Financial assistance
Emergency and duress
If you are experiencing duress due to family violence, financial or elder abuse, or mental illness, we have options to assist you.
Losing a loved one
What to do about a loved one's finances and estate when they pass away.
Scams, securities & fraud
Suspect fraud? Find information on what to do now. Plus, tips on how to spot a scam and protect yourself.
Specialised support
Extra support tailored to your needs
Seniors hotline
We’re here to help with a dedicated support line for seniors.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)
National Relay Service
If you're deaf or hard of hearing, or you have difficulty communicating over the phone, you can contact us via the National Relay Service (NRS)
- Step 1: Select your preferred contact method from the NRS website NRS website
- Step 2: Provide our phone number (133 282) when prompted.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)
Translation services (TIS National)
If you're not a native English speaker, the Australian Government's Translating and Interpreter Service (TIS National) can help. Charges may apply.
Mon - Fri: 8:00am - 7:00pm (AEST)
Sat: 8:00am - 4:00pm (AEST)