Business+ is better with Visa

We'll never message you asking for your password, PIN or one-time security code, or to transfer money to another account.

You should never log in to Business+ through a link in an email or text message. Always open the app or type in the Great Southern Bank web address.

If you're unsure if a message is genuine, get in touch with us using Chat in the Business+ app or Business+ online.

Yes. Your Business+ Visa Debit card will have a new card number, expiry date and security code.

You’ll need to update businesses and service providers that charge your current Business+ Debit Mastercard, including subscriptions and other recurring card payments.

You don’t need to update direct debits taken using your BSB and account number, scheduled account transfers or BPAY payments.

Keep your new Business+ Visa Debit card and the instructions that come with it in a safe place. Keep using your Debit Mastercard until the switch on 18 November 2026. Then, activate your new Visa Debit card using the instructions provided.

Remember to update your card details with businesses that regularly charge your debit card.

If you haven’t received your replacement Business+ Visa Debit card by 12 November 2026, contact us using Chat in the Business+ app or Business+ online. Don’t wait until the switch date to tell us.

If your replacement Business+ Visa Debit card is lost, stolen or compromised before the switch, contact us immediately via Chat in the Business+ app or Business+ online.

We’ll cancel it and order another card for you.

Until you receive your new plastic card, you can add the Business+ Visa Debit card to Apple Pay or Google Pay and start using it from 18 November 2026.

Yes, Visa Debit cards will replace your Debit Mastercards.

If your Business+ Visa Debit card arrives before you leave, take it with you and follow the activation instructions.

You can also add your new Business+ Visa Debit card to a supported digital wallet without having the plastic card. Once added, you can use your digital card from 18 November.

You should also have another way to access your money in case you can’t activate your new card while overseas.

If you expect to be overseas and haven't received your Visa Debit card, get in touch using Chat in the Business+ app or Business+ online.

If you open an account on or after 28 October 2026 you may not receive a plastic Business+ Debit Mastercard.

Instead, you can add your Business+ Debit Mastercard to Apple Pay or Google Pay and use it until the switch to Visa on 18 November 2026.

From this date, you can add your Visa Debit card to your digital wallet and make purchases without your plastic card.

Once you receive your physical Visa Debit card, simply activate it by following the instructions provided

You’ll see your new-look Business+ Visa Debit card and card controls in Business+ banking. For security, card details may be hidden unless you choose to reveal them using your password.

Your current Business+ Debit Mastercard may remain visible for a short time during the change or in historical transaction information.

Yes. As part of the move from Mastercard to Visa, we're updating our product Terms and Conditions and other customer documents. We'll make the updated documents available and notify you of any changes before they take effect.

No. Your new Visa Debit card can’t be used until the switch on 18 November 2026. On this date, you can activate it using the instructions that come with the card.

Keep using your existing Business+ Debit Mastercard until 18 November 2026. Don’t destroy it until you know that your Business+ Visa Debit card is working.

Your new Visa Debit card will appear in your available card list in Business+ on 18 November 2026.

If you can't see it from this date, try logging out and logging back into Business+, then get in touch with us using Chat if your new card is still missing.

From 18 November 2026 your new Business+ Visa Debit card can be added to a supported digital wallet, such as Apple Pay or Google Pay.

Once added, you can start using your digital wallet immediately. You don't need to wait for your plastic card to arrive.

On 18 November 2026, log in to the Business+ app or Business+ online, select your new Business+ Visa Debit card and follow the prompts to activate it and set your PIN.

From 18 November 2026, your new Business+ Visa Debit card can be added to a supported digital wallet, such as Apple Pay or Google Pay. You can do this in the Business+ app or Business+ online.

We’ll give you step-by-step instructions with your card.

Once your Business+ Visa Debit card is working, remove the Mastercard from your digital wallet and destroy the plastic card securely by cutting through the chip and magnetic stripe.

Transactions authorised before the Business+ Debit Mastercard was deactivated, refunds, reversals, chargebacks or other adjustments relating to Mastercard transactions will still be processed to your account.

Once your Business+ Visa Debit card is working, you can remove the Mastercard from your digital wallet.

You can add the Business+ Visa Debit card to a supported digital wallet on or after 18 November 2026.

Your Debit Mastercard will stop working after the switch. If your Visa Debit card isn’t active, you won't be able to make card purchases or ATM withdrawals.

Activate your new Business+ Visa Debit card from 18 November and contact us through Chat in the Business+ app or Business+ online if you’re having difficulty.

You’ll need to set a new PIN when you activate your Visa Debit card. Please keep your PIN safe and secure.

No, you won't be charged for switching to a Visa Debit card.

If you don't recognise a transaction, temporarily lock your card in the 'Cards' menu of Business+, then get in touch with us immediately using Chat. We'll look into it for you.

No. You'll need to give your new card details to businesses who regularly charge your card, for subscriptions as an example. Do this once your new card is active, and before your next payment is due.

Direct debits taken using your BSB and account number, scheduled account transfers and BPAY payments aren’t linked to your debit card number and don’t need to be changed

These transactions will be processed as normal, even after the card stops working.

It won't work. Make sure your new Visa Debit card is active and use it instead.

No. You can view your card limits and controls in the Business+ app or Business+ online.

Your Visa Debit card can be used for foreign currency transactions where Visa is accepted.

A foreign currency transaction will be converted to Australian dollars using the applicable Visa conversion process and a 2.95% foreign transaction fee will apply.

The exchange rate used when a refund, reversal or chargeback is processed may differ from the rate used for the original transaction.

Yes. Once your new Business+ Visa Debit card is active, you can use it at ATMs that accept Visa.

You may be eligible to enter the promotion if, at the start of the Promotional Period, you:

• Are an existing Great Southern Bank Business+ customer;
• Are an Australian resident aged 18 years or over;
• Hold an eligible Business+ Account with a Visa Debit card;
• Remain a Business+ customer throughout the Promotional Period; and
• Meet the promotion’s entry requirements.

Your Business+ Account must also remain open, active and not suspended, blocked or closed when the prize is awarded. For the purposes of this promotion, the eligible entrant is the business that holds the Business+ Account, not the individual cardholder who uses or activates the Business+ Visa Debit card. SMSF customers are not eligible for this promotion.

New Business+ Accounts opened during the Promotional Period are not eligible.

The Promotional Period runs for 22 calendar days, starting on the 18 November 2026 and ending on 9 December 2026.

To receive an entry into the promotion, you must, during the Promotional Period:

• Activate your eligible Great Southern Bank Business+ Visa Debit card
  Log in to the Business+ app, tap ‘Cards’ and choose your new card. Follow the prompts to activate it and add it to Apple Pay or Google Pay.

• Complete at least three eligible transactions
  You can use your plastic or digital Visa Debit card.

Once you meet the eligibility and transaction requirements, no separate application or promotion entry form is required.

An eligible transaction means a successfully processed purchase made using your eligible Business+ Visa Debit card, including eligible purchases made using the card through Apple Pay or Google Pay.

The transaction must successfully be completed before the end of the Promotional Period to count.

The following don’t count as eligible transactions:

• ATM withdrawals;
• Cash advances;
• Balance enquiries;
• Refunds;
• Reversals;
• Chargebacks;
• Declined transactions;
• Pending or unprocessed transactions; and
• Fraudulent or unauthorised transactions.

See the full T&Cs for further information.

No. Entry is limited to one entry per eligible business customer, regardless of the number of accounts or Visa Debit cards held.

The prize draw will take place at 10am AEST on 14 December 2026.

The draw will be conducted electronically using a random draw process from all valid entries.

The prize will be paid by electronic funds transfer into one of the winner's Business+ Account.

Where the winner holds more than one eligible Business+ Account, we'll choose the account for the money to go in.

Prize payments will be made no later than 11:59pm AEST on 18 December 2026.

Winners will be contacted by Great Southern Bank by phone and email within two business days of the prize draw.

Please make sure your contact details are up to date in Business+.

Great Southern Bank must be able to confirm the winner’s eligibility and complete the prize-claim process.

If a winner can’t be contacted, doesn’t respond within the required timeframe, is found to be ineligible or declines the prize, the prize may be awarded to a valid reserve entrant or through the unclaimed prize process described in the Terms and Conditions.

We may contact winners about promotional, or marketing activity associated with the promotion.

By accepting a prize, winners consent to Great Southern Bank using their business name and any photographs, recordings or other promotional material relating to the promotion for promotional and marketing purposes, subject to the Terms and Conditions and applicable law.