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Great Southern Bank support for customers impacted by flooding in Victoria

give way sign in flood

17 October 2022

Great Southern Bank is here to help those customers who have been impacted by the flooding affecting parts of Victoria, southern NSW and Tasmania.

Customers can contact our Customer Assistance team to discuss how we can help while you get back on your feet.

To talk to our Customer Assistance team, phone 1800 110 440 and choose option 2.

Impacted customers may qualify for assistance including:

  • Assistance to manage repayments on loans or credit cards, on a case-by-case basis;
  • Late fees waived on home and personal loan repayments;
  • Term deposit break costs waived;
  • No fees for a replacement credit card.

Branches are open

All branches remain open, including those across Melbourne. Customers are encouraged to use online and mobile banking where the weather or flooding means it is unsafe to travel on local roads. For updates on branch opening hours, click here.

Allianz insurance customers

If you have been affected by the severe weather or flooding and need to lodge a claim, the Allianz claims team is ready to help. If you have experienced damage it is a good idea to lodge a claim as soon as possible.

Allianz claims - Lodge your claim online or by calling 1300 555 030.