Annual Report 2025

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We’re proud to release our 2025 Annual Report, highlighting the positive impact we’ve achieved for our customers, communities, and employees.

“Our customers are at the centre of everything we do, guiding our work as we support them to achieve home ownership, grow their savings, start their businesses, and secure their financial futures.”

CEO and Chair Message

Key highlights

419,977

Number of active customers

$1.24billion

New lending to first home buyers

$14.5billion

Retail deposits

$43.2million

Group net profit after tax

Our customers

Supporting our purpose of helping all Australians own their own home, we grew our home lending by 6.5% to $17.5 billion, supporting first time buyers, refinancers and investors.
Our multiple awards during the year included Canstar’s Outstanding Value – Business Savings Accounts Award, and Canstar’s Customer Owned Bank of the Year – Savings for a 10th year running.

Our team members

We were recognised for a second year with the Gallup Exceptional Workplace Award, placing us among the top 60 companies worldwide for our engaged culture and thriving team.
We introduced +Choice, an expanded benefits package designed to give our team members more flexibility in the support they value most.

Our community

In partnership with Mission Australia, we upgraded energy-inefficient social housing properties in New South Wales, helping tenants reduce energy costs and lower their carbon emissions.
Around 7,000 tenants across 4,500 homes benefited from a national energy literacy program we supported.

The environment

Our business operations were certified as carbon neutral by Climate Active, with sixteen branches and all three office hubs now powered by renewable energy or GreenPower.
We expanded our sustainable product range - which includes personal loans for solar panels, battery packs and electric or hybrid vehicles - and launched our green home offer.

Our partners

We continued to strengthen and grow Business+, our digital platform for small businesses, by introducing new products and services.
Average waiting time at our Customer Contact Centre was just 36 seconds, which is 2 minutes 16 seconds faster than the industry average.

Governance

We reinforced our B Corp Certification by adopting constitutional changes that include a formal purpose statement and stakeholder governance clause.
We enhanced our governance framework, reflecting our ongoing commitment to strategic leadership, accountability, and responsible banking.

Case study: Building financial security through homeownership

As a first home buyer, Stephanie Cheong now has the space to express herself and build her own financial future. She bought her first home in Melbourne’s eastern suburbs through Great Southern Bank and with support from Government-backed lending schemes. The schemes helped Stephanie reduce her taxable income and save for her deposit, but it wasn’t the only reason she chose our bank.

“What also stood out to me was that Great Southern Bank is a B Corp bank. I wanted to support an ethical bank.”

Case study: Helping communities save energy and cut costs

Through our $1 million, three-year partnership with Mission Australia, we’re supporting tenants in community and social housing to reduce expenses and embrace more sustainable living. This year, we funded solar panel installations at two NSW properties, helping residents lower their energy consumption, cut power bills, and stay cool in summer.

“You’ve got to worry about your rent, your food, your bills,” says Debbie, a Mount Druitt tenant. “With the money saved, I’d love to buy my kids and grandkids Christmas presents.”