Great Southern Bank is proud to present our Annual Report for the financial year ending 30 June 2023.
In a year of great challenge and change for many Australians, this report examines our ongoing efforts to support our customers, communities and team members.
It highlights our key achievements - both financial and non-financial - and how we're delivering on our purpose of helping all Australians to own their own home.
A message from our Chairman and CEO
As Australia’s largest customer-owned bank, our purpose is reflected in everything we do. It helps direct the way we work to support our customers, how we help the communities we live and work in, and guides the investments we make in our people, products and services.
Our customers
Customers are at the heart of everything we do. During the year, our commitment to helping more Australians become home owners and supporting customers’ banking journey saw us deliver award-winning products, outstanding value and support for those experiencing vulnerability.
Our team members
Our team members are passionate about our purpose and what it means to be customer-owned. A highly engaged team enables us to better serve our customers. That’s why we are focused on a great place to work, with a strong focus on diversity and inclusion and continuous learning to help our team members grow – personally and professionally.
Our community
We believe all Australians should have access to affordable and stable housing. We are taking action to help achieve this through our commitment to financial inclusion, reconciliation and partnering with like-minded community housing organisations.
Our partners
In FY23, we’ve delivered a range of positive outcomes by partnering with groups including industry bodies, technology providers and mortgage brokers.
The environment
Climate change is one of the most significant challenges of our time. We must evolve our business operations to respond to the emerging environmental risks. We are also focused on better understanding and mitigating the environmental risks for our customers that result from our activities as a bank.
Climate-related financial disclosure
We believe it is important to disclose and clearly demonstrate the steps we are taking to achieve our commitments and manage our climate-related financial impacts.