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What’s the best way to manage my passwords?

  1. Make your passwords hard to guess, but easy to remember by basing it on a mnemonic –  like taking a letter or number from a phrase or line from a song.  For example, 2bORx2B? ‘to be or not to be’. the email for tell-tale signs and don’t click on any attachments or links within the email.
  2. Don’t write down your passwords or PINs.  If you need to record a hint, make sure it’s disguised so that others can’t determine your password from it.
  3. Passwords are the key to your accounts – so never share them with anyone, even if they ask.  Great Southern Bank will never ask for your WAC or SMS code.

How can I keep my computer secure?

  1. Install security software.  It’s essential to install and maintain security software on your computer if you use it to connect to the Internet or email.  Security software prevents and detects malicious software from running on your computer.
  2. Keep all of the software on your computer up to date.  One of the simplest and most important security precautions you should take is to keep your computer’s software up to date – this includes its operating system and the programs running on it.   Most major software providers provide an automatic updating feature that will inform you when an update is available.  Don’t ignore these messages, install updates as soon as you are prompted to do so.  Let the computer do it automatically if available.
  3. Avoid installing pirated software.  Pirated software doesn’t have a valid license, can’t be kept up to date, and is a really common way of tricking you into installing malicious software onto your computer.

Email hoaxes

Malicious software (also known as malware) often arrives via email through an attachment or link which will download the malicious software. You should never open an attachment or click on a link from someone you don’t know or if an email looks suspicious.  Instant messages and requests for file transfers can also spread malware.  See our Security News feed for the latest Hoax Email notifications.


Never open links to webpages you don’t recognise or that are sent from people you don’t know. Malicious websites can install malware on your device when you visit them. Learn more about safe online banking.

Pirated Software

Malware is often bundled together with pirated software. When you install the pirated software on your computer you might also install malware.

Social engineering

Online criminals often try and trick you into doing what they want. This can be clicking or opening a file because it looks legitimate, paying money to unlock your computer or visiting a malicious webpage. These deceptive appeals are known as social engineering.


Attackers may try to guess your passwords. This is why you should always use a password that is easy for you to remember but hard for others to guess.

Why should I avoid connecting to public Wi-Fi?

Online criminals will often spy on public Wi-Fi networks and intercept data that is transferred across the link.  This might include internet banking credentials, account passwords, credit card details and other valuable information.

Public Wi-Fi is inherently insecure.  Avoid using public Wi-Fi for online banking, or anything else that requires you to enter sensitive information.  Use your mobile phone data instead of public Wi-Fi in these cases