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‘Flubot’ scam

Have you been receiving suspicious text messages regarding voicemails or parcel deliveries you know nothing about?

Be on your guard, they could be part of a sophisticated Flubot scam that is doing the rounds on mobile phones across Australia.

The ACCC has reported having received thousands of reports of this scam and is urgently warning consumers not to click on links in these types of messages. Clicking on that link may install malware on your device, which gives the fraudsters access to your personal information, including passwords and banking information. The malware also copies your contact details and turns them into potential new targets for the Flubot scammers.


IMPORTANT

  • If you receive an unexpected or suspicious text message requesting you to click on a link, DO NOT click or tap on the link. Block the number and delete the message immediately.
  • If you have already clicked on any suspicious links or suspect a scam related to your Great Southern Bank account, contact us immediately on 133 282 or via email at banking.integrity@gsb.com.au
  • DO NOT log into any accounts, enter any passwords or complete transactions until you have had your device cleaned and changed all your passwords.

More information on the Flubot scam, including steps you can take if you believe you have downloaded malware is available on the Australian Government’s Scamwatch website at Missed delivery, call or voicemail (Flubot) scams .

Fake websites and scam emails

How do I know if I’m looking at a hoax email or fake website, and what should I do?

Step 1

Check the email for tell-tale signs and don’t click on any attachments or links within the email

  • Is the email unsolicited / unexpected?
  • Does the email request any information from you, particularly login, financial or personal details?
  • Are there any spelling mistakes or evidence of poor English throughout the email?
  • Is there a sense of urgency or threat about the email?
  • Is the sender address unfamiliar or peculiar?


Step 2

Confirm the email legitimacy with the company concerned

If you’re still unsure, and feel you cannot ignore the email, get in touch with the company directly.  Don’t use the contact details provided in the email; source these from the company’s website.

The Australian Government’s Scamwatch website has examples of current hoax emails.


Step 3

Delete or report the email

If you think the email is a hoax, delete it straight away.  Don’t click on any attachments or links out of curiosity. Sometimes this can result in your device becoming infected with malicious software.

Only on very rare occasions will Great Southern Bank contact customers by email. We will never ask you to confirm your identity or supply your passwords via email.

If you ever receive an email involving Great Southern Bank which you suspect may be fake, don’t follow any of the links. Take a screen shot of it and send it directly to us at fraud.prevention@gsb.com.au.

If you’ve given out personal information regarding your account details, change your password on online banking immediately. If you’re unsure how to do this, or have any other queries, call us on 133 282 and we’ll assist you.


Where to get help if you have fallen for a scam

Visit the Scamwatch website for advice on what to do if you think you have fallen for a scam.