Great Southern Bank announces new Head of Broker
Great Southern Bank has today announced a new Head of Broker & Insurance Partnerships, Mathew Patterson. Patterson brings over 20 years of experience in the third-party mortgage industry, having held roles at ING, AMP Financial Planning and most recently Head of Broker for ME.
His arrival follows the recent rebrand of Great Southern Bank from Credit Union Australia, as the brand brings to life its purpose of helping all Australians own their own home.
“I’m excited to join Great Southern Bank at this critical part of their brand evolution. As a customer-owned organisation, all our profits go straight back to our members to provide better services and products – that is a unique proposition,” said Patterson.
Patterson is also passionate about the interaction between brokers and buyers, saying improving the broker experience will always result in a better customer journey:
“Great broker relationships help us support home buyers by sharing our ethos, service proposition and products which meet customers’ diverse needs.
“There has been a lot of foundational work undertaken to date in terms of systems and processes to improve the broker experience, and there’s more in the pipeline. Taking a responsible approach to growth is key to ensure we don’t compromise the customer experience along the way.”
Great Southern Bank’s Chief Customer Officer, Megan Keleher, welcomed Patterson saying, “Mathew joins us at an important time for the business, as we look to expand our broker channel and work with them on demonstrating why Great Southern Bank is the right choice for home buyers.”
About Great Southern Bank
For over 75 years, we’ve been putting our customers first, and today we look after the financial and insurance needs of over 560,000 Australians. We just changed our name from CUA to Great Southern Bank but we’re still the same customer-owned bank focused on helping Australians own their own homes with clever products that match the many ways we now live and work. Something we think is pretty neat. After all, we too believe in the great Australian dream and we’ll do our best to help you achieve it.