Our People

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Our People

collage of team members in branch

Building CUA’s organisational capability and a renewed focus on supporting our strategy were key priorities during the past year. In August, CUA adopted a new organisational structure to strengthen our focus on delivering against our strategy. This focused on two streams - to ‘Perform’ (financial and operational focus) and ‘Transform’ (refocusing our products towards ‘life’s changes’ and our ‘anywhere, anytime’ aspirations).

We also continued our commitment to supporting and upskilling our team members with the launch of Agile leadership training in March and specialised lending programs such as the CUA Lending Academy. We supported mutual-specific studies including enrolment of some CUA team members in a Masters course focused on co-operative organisations.

CUA was recognised by the Workplace Gender Equality Agency for the third consecutive year, becoming one of only 106 organisations nationally to receive the Employer of Choice for Gender Equality citation in November 2016.

We also negotiated a new three-year CUA Enterprise Agreement for our team members with modern and relevant terms and conditions of employment. The agreement, which has been submitted to the Fair Work Commission, contains new benefits including up to 10 days paid domestic and family violence leave, up to three days community leave and enhanced overtime provisions for part-time employees.

Living the CUA values

Collaboration is pivotal to Philip Fraser’s dual responsibility as both the Chief Operating Officer for Subsidiaries, Partnerships and Alliances and as CEO of CUA’s private health insurance subsidiary, CUA Health.

His engagement and collaboration more broadly, including within his team and as a Director of joint venture Mutual Marketplace, earned Philip CUA’s most prestigious employee accolade for 2017, the Jack Harvey Annual Values Award.

The award, named in honour of CUA’s founder, recognises a commitment to showcasing CUA’s values to ‘care, create and contribute’.

“I’m incredibly proud to be recognised by my colleagues, even though living by CUA’s values and our Purpose seems like a natural part of my role as an executive,” Philip said.

“I have been given so many opportunities to further my experience at CUA, and it’s our people and culture that drive success for CUA.”