Annual Report 2017



Chairman's review

As a leader, you always strive to leave the organisation in better shape than when you started. I am proud of what the CUA team has achieved over this time for our growing member base and I am confident that we are well placed to continue this progress into the future.
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Q&A with Rob Goudswaard

It’s been a busy year for CUA and I’m particularly pleased with the progress on the four strategic priorities we endorsed in March 2016.
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Annual Highlights

Member numbers (CUA Banking Business)


Reportable Net Profit after Tax (NPAT)


Consolidated assets




CUA Member Journey

Jane & Aaron

and children Alyssa and Steven

  • Jane’s 3-year fixed rate home loan with CUA is about to expire. She can now choose which CUA home loan product to switch to, using a new self-service online tool.

  • A streamlined way for Aaron to join CUA and open an account via his mobile device.

  • Jane and Aaron can now tap and pay for purchases with Jane's iPhone or Apple Watch or Aaron's Samsung phone.

  • Alyssa and Steven use their Spriggy pre-paid card and app to manage, save and spend their pocket money.

  • Jane and Aaron joined in local activities to help shape the design of the new Toowoomba Community Hub. Jane now attends yoga classes at the Hub.

  • Jane and Aaron are planning ahead with CUA’s baby budget and parental leave calculators.
    They're also planning to:
    - Review their health insurance
    - Pause Jane's home loan repayments during her maternity leave
    - Visit health and wellbeing coaches
    - Open a Youth eSaver account for their baby

  • - Aaron’s local cricket club now has a CUA Everyday Account for Communities, with no monthly account fees or everyday transaction fees.
    - Aaron’s local cricket club was selected to participate in CUA Community Champions. His club received a $1,000 payment after Aaron’s team mates took out CUA credit cards, home loans or health insurance.