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Our People

Our people’s commitment to helping members through life’s changes and challenges has been a key driver of CUA’s success during the past year. We’ve supported our people by rolling out new training, development and recognition initiatives.

In February, we launched our CUA Graduate Program to provide valuable learning opportunities while providing CUA with new talent and fresh perspectives.

We introduced our first automated onboarding program to transition new team members into a life rich career at CUA. Our Enrich Sales and Service Program has rolled out to all Sales division leaders and team members in branches, equipping our people to have better conversations with members.

Recruitment, onboarding and ongoing professional development have been streamlined through a single digital platform – Talent Lab.

CUA was recognised by the Workplace Gender Equality Agency in November 2015, receiving our second citation as Employer of Choice for Gender Equality.

Living the CUA Values


As a team manager in the CUA Direct call centre in Sydney, Susana Alves is passionate about providing a positive, memorable experience to members.

Susana’s commitment to living and breathing CUA’s values – to care, create and contribute – earned her CUA’s most prestigious employee accolade for 2016, the Jack Harvey Annual Values Award.

The award, named in honour of CUA’s founder, recognised Susana’s work in leading the recruitment, training and coaching of a new insurance team within the call centre.

Susana described the milestone as “A dream come true. CUA provides employees with many opportunities and I have achieved so much through the support provided by the organisation.”







Photo: Susana Alves, CUA Direct, Sydney - Our 2016 Jack Harvey Values Award Winner