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Meeting our members

The team at CUA are passionate about building stronger communities and caring for members through the changes and challenges in their lives.

We aren’t alone - many of our CUA members are also passionate about helping others, giving back through community work and volunteering.

Longtime CUA member Vicki van Lohuizen regularly gives back to her local community, volunteering at nursing homes in Melbourne’s north and lending a hand at the community markets. As a grandmother, she also devotes plenty of attention to Nate and Jax - her twin three-year-old grandsons.

This year, it was Vicki’s turn to be pampered. She was drawn as the winner of a family holiday to Hawaii from CUA and Allianz Insurance. The CUA Bundoora team even threw a party in Vicki’s honour, to celebrate her win and say thanks for her loyalty to CUA and support of the local community.

Our members

CUA's strong focus on helping members by working together has helped drive continued member growth.
An additional 7,935 members now bank with CUA.

In the past year, we’ve introduced new home loans – CUA Fresh Start Access and CUA Fresh Start Basic – to give homebuyers and investors more choice. Our new bundled savings account – eSaver Reward – enables members to earn bonus interest if they do their everyday banking with CUA. Our new CUA credit card responds to feedback from members who wanted a more flexible card, which complements other CUA services and provides great value.

We are working on being available wherever and whenever members need us. We’ve refurbished our CUA branches in Castle Hill (NSW) and Eastland (VIC) and moved a branch to Garden City Shopping Centre in Brisbane. We’ve also invested in digital, with our new member-centric CUA and CUA Health websites, and a new mobile banking app that averages more than 60,000 logins per day.

Helping members into homes

Buying a house was only the beginning for Brent Reading, 25, and his wife Kate, 26. The next challenge is making it feel like home.

The newly-wed Brisbane couple both have busy careers in law but at home, they’re becoming accomplished renovators of a six-bedroom Queenslander.

“It was in pretty bad shape after a decade as student housing, so we’re making repairs, repainting, replacing doors and windows, polishing wooden floors and landscaping,” Brent said.

The couple purchased the property with a CUA variable home loan through the Brisbane CBD branch. “When you call CUA, you know you’re speaking to someone local who understands you and who you can trust,” Brent said.

“In the branch, I’m always greeted with a smile and they know my name – it’s a great personal experience.”

Photo: Kate & Brent Reading, Brisbane - CUA helped the couple buy their home