The past year has delivered many improvements to our CUA member experience.


New CUA website & digital upgrades

We launched our new member-centric website, co-designed by members. The website is CUA’s busiest channel for sales and enquiries with more than 24,000 user sessions each day. We also redesigned the CUA Health website.


Branch refurbishments

Three CUA branches at Castle Hill (NSW), Mount Gravatt (QLD) and Eastland (VIC) underwent a refurbishment, reopening as new-look integrated one-stop shops. Each has a dedicated CUA Health zone, a strong digital focus and a more open layout for interacting with members.


CUA credit cards

We launched our first ever on-balance sheet credit card, giving CUA more flexibility and control over the member experience. Members can choose from a Low Rate Credit Card and a Platinum Credit Card.